Creighton Elliott
Hickman
Summary
Professional Support Specialist with broad experience in delivering exceptional client assistance and resolving complex issues. Strong focus on team collaboration, adapting to changing needs, and achieving results. Skilled in troubleshooting, communication, and conflict resolution. Known for reliability, problem-solving, and customer-centric approach.
Overview
6
6
years of professional experience
Work History
Support Specialist
Profitsolv-Mango BU
Lincoln, NE
03.2025 - Current
- Deliver ongoing technical support for accounting software users, addressing system issues, workflow errors, and configuration challenges.
- Coordinate with diverse teams to support operations and effectively address complex software-related issues.
- Evaluate client feedback and monitored trends to identify recurring issues and enhance accounting software functionality.
- Support an additional business unit, TitleTap, by creating detailed website support tickets for developers, tracking progress, and communicating updates and changes directly to clients.
Technical Support Representative
Hudl
Lincoln, NE
02.2022 - 03.2025
- Executed thorough troubleshooting support for Hudl software, maintaining user satisfaction.
- Facilitated training sessions for new team members on the software, our products and support workflows.
- Maintained a high level of expertise on company products, ensuring accurate information was provided to customers at all times.
- Participated in multiple Areas of Responsibility (AOR) groups, working alongside specialized teams to foster in-depth knowledge of Hudl systems.
- Executed an additional seasonal contract for sporting season from September 2025 to January 2026.
Delivery Driver
Fed Ex Ground
Lincoln, NE
08.2020 - 11.2021
- Navigated changing delivery expectations and logistical hurdles to ensure timely service.
- Managed customer interactions to ensure clarity on delivery status and resolve inquiries promptly.
- Managed route planning to optimize delivery schedules and reduce delays.
Education
Bachelors of Journalism - Advertising And Public Relations
University of Nebraska, Lincoln
Lincoln, Nebraska05-2019
Skills
- Customer service
- Remote support
- Support services
- Customer relationship management
Timeline
Support Specialist
Profitsolv-Mango BU
03.2025 - Current
Technical Support Representative
Hudl
02.2022 - 03.2025
Delivery Driver
Fed Ex Ground
08.2020 - 11.2021
Bachelors of Journalism - Advertising And Public Relations
University of Nebraska, Lincoln