Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Cristina Long

LINCOLN

Summary

Professional with background in healthcare management, bringing valuable experience in streamlining operations and boosting clinic performance. Known for fostering collaborative team environment and driving quality improvements. Dependable and adaptable, excelling in dynamic settings with focus on patient care and staff development.

Overview

16
16
years of professional experience

Work History

Practice Manager

Eyes on Lincoln
08.2019 - Current
  • Addressed patient concerns promptly and professionally, demonstrating empathy and excellent problem-solving skills.
  • Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
  • Ordered all office supplies and kept check on inventory levels.
  • Facilitated communication between staff members, fostering a collaborative work environment that improved overall team performance.
  • Evaluated practice workflows regularly to identify areas for improvement and implement necessary changes efficiently.
  • Oversaw the hiring process for new employees, selecting candidates who aligned with the practice''s mission and values.
  • Coordinated with physicians to optimize appointment schedules and maximize daily patient flow.

Home Daycare Provider

Self Employed Services
07.2014 - 08.2019
  • Kept children safe and secure in different environments with diligent monitoring and effective management strategies.
  • Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
  • Applied positive behavior management techniques to enhance social interactions and emotional development.
  • Offered children numerous opportunities throughout each week to get sunshine and exercise in yard and at local parks.

Billing and Insurance Specialist

Eyes on Lincoln
08.2009 - 07.2014
  • Enhanced customer satisfaction by addressing insurance-related inquiries and resolving issues promptly.
  • Processed eligibility and benefits verification and authorization requests.
  • Followed up on denials, late payments, extensions and other special circumstances.
  • Tracked pending authorizations to resolve discrepancies and avoid revenue loss.
  • Trained new hires on company policies and procedures, ensuring a seamless transition into the Insurance Specialist role.
  • Maintained confidentiality of patient finances, records, and health statuses.

Education

Associate of Applied Science - Hospitality Management

Central Community College
Hastings

High School Diploma -

Hayes Center High School
Hayes Center

Skills

  • Schedule management
  • Practice management
  • Staff management
  • Workflow management
  • Policy implementation
  • Policy and procedure development
  • Employee performance
  • Strategic planning
  • New hire training
  • Staff development
  • Supplies ordering
  • Performance metrics

Languages

Spanish
Native or Bilingual

Timeline

Practice Manager

Eyes on Lincoln
08.2019 - Current

Home Daycare Provider

Self Employed Services
07.2014 - 08.2019

Billing and Insurance Specialist

Eyes on Lincoln
08.2009 - 07.2014

Associate of Applied Science - Hospitality Management

Central Community College

High School Diploma -

Hayes Center High School

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Cristina Long