Cristy Baade
Lincoln
Summary
Dynamic professional with a proven track record at Cobbler Inn, excelling in guest satisfaction and operational efficiency. Skilled in client relationship management and team training, I leverage strong problem-solving abilities to enhance service quality. Recognized for maintaining high standards and optimizing processes, ensuring dependable and reliable service delivery.
Experienced with navigating diverse routes and ensuring timely deliveries. Uses effective communication skills to enhance customer satisfaction and resolve issues. Knowledge of vehicle maintenance and safety protocols ensures reliable and secure operations.
Hospitality professional bringing focus on effective team collaboration and achieving results. Extensive experience in enhancing guest experiences and operational efficiency. Known for reliability and adaptability, with strong emphasis on customer service and problem-solving.
Overview
19
19
years of professional experience
Work History
Delivery Driver
Lee Enterprises, INC D/b/a Lincoln Journal Star
Lincoln, NE
08.2020 - 02.2026
- Ensured timely deliveries by efficiently navigating routes and managing schedules.
- Maintained vehicle cleanliness and performed routine inspections to ensure safety compliance.
- Communicated effectively with customers to resolve delivery issues and enhance service satisfaction.
- Assisted in training new drivers on delivery protocols and operational procedures.
- Monitored inventory levels and coordinated with warehouse staff for timely order fulfillment.
Executive Housekeeping Manager
Pemberly Place
Lincoln, NE
03.2014 - 09.2019
- Led daily operations of housekeeping department, ensuring adherence to quality standards and procedures.
- Developed and implemented training programs for staff to improve cleaning techniques and efficiency.
- Oversaw inventory management, maintaining optimal stock levels of cleaning supplies and equipment.
- Collaborated with other departments to enhance guest satisfaction through improved housekeeping services.
- Conducted routine inspections of guest rooms and public areas, ensuring compliance with cleanliness standards.
- Analyzed departmental performance metrics to identify areas for improvement and drive operational efficiency.
- Managed scheduling and staffing for housekeeping team, optimizing labor resources without compromising service quality.
- Established protocols for waste management and sustainability initiatives within the housekeeping department.
- Oversaw laundry operations, managing efficient workflows while maintaining consistently high levels of linen quality for guests.
Account Manager
Heartland Cleaning
Omaha, NE
06.2011 - 03.2013
- Developed and maintained strong client relationships to enhance satisfaction and retention.
- Analyzed customer feedback to identify areas for service improvement and implement solutions.
- Coordinated projects and resources to ensure timely delivery of cleaning services.
- Facilitated communication between clients and operational teams to optimize service execution.
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
Restaurant Manager
IHOP
Lincoln, NE
06.2010 - 01.2011
- Managed daily restaurant operations to ensure efficient service and customer satisfaction.
- Trained and supervised staff to maintain high standards of food safety and quality.
- Implemented cost-control measures to optimize inventory management and reduce waste.
- Developed staff schedules to enhance coverage during peak hours while minimizing labor costs.
- Conducted regular performance evaluations to identify training needs and promote employee development.
- Led team meetings to communicate goals, address challenges, and celebrate achievements effectively.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Reconciled cash and credit card transactions to maintain accurate records.
Hotel Manager
Cobbler Inn
Lincoln, NE
07.2007 - 06.2010
- Led operations to enhance guest satisfaction through efficient service delivery and staff training.
- Developed strategic initiatives to optimize hotel occupancy and revenue generation.
- Implemented quality control measures to maintain high service standards across all departments.
- Managed budgeting processes, ensuring financial targets were met while delivering exceptional guest experiences.
- Oversaw daily hotel activities, ensuring compliance with health and safety regulations.
- Mentored department heads to improve team performance and operational efficiency.
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Conducted regular staff performance evaluations, identifying areas for improvement and providing constructive feedback.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Regularly analyzed guest feedback data to identify and address areas where improvements could be made, resulting in consistently high customer satisfaction ratings.
Skills
- Positive attitude
- Customer service
- Valid Driver's license
- Teamwork and collaboration
- Attention to detail
- Dependable and reliable
- Time management
- Problem-solving
- Loading and unloading
- Customer satisfaction
- Goal oriented
- Account oversight
- Issue resolution
- Route management
- GPS navigation
- Map reading and navigation skills
- Client relationship management
- Team Training
Timeline
Delivery Driver
Lee Enterprises, INC D/b/a Lincoln Journal Star
08.2020 - 02.2026
Executive Housekeeping Manager
Pemberly Place
03.2014 - 09.2019
Account Manager
Heartland Cleaning
06.2011 - 03.2013
Restaurant Manager
IHOP
06.2010 - 01.2011
Hotel Manager
Cobbler Inn
07.2007 - 06.2010