Crystal Castorena
Grand Island
Summary
Seasoned retail expert with 10+ years in the industry, currently functioning as Cage Supervisor at a casino. Skilled in managing cash operations, leading teams, and optimizing customer experiences. Achievements include streamlining cash handling procedures and enhancing team performance through targeted training initiatives.
Overview
12
12
years of professional experience
Work History
Supervisor
Grand island Casino
07.2025 - Current
- Supervision of staff
- Process patrons transaction
- Process transaction through vault
Ammo inspector
Hornady
10.2023 - 05.2025
- Inspect and package ammunition
- Conducted thorough inspections of ammunition supplies to ensure compliance with safety regulations and quality standards.
Manager
BGS CORNER
06.2020 - 06.2023
- Developed and implemented successful marketing campaigns, resulting in a 25% increase in customer acquisition and retention.
- Led a team of 10 sales associates to exceed monthly sales targets by 20% through effective coaching, training, and performance management.
- Lead weekly meetings with the marketing team to discuss campaign performance, identify solutions to pain points, and develop new strategies to increase user engagement
- Entered project expenses into accounting system
- Handled all customer complaints with tact and diplomacy, quickly resolving any issues
- Coordinate with the store manager to oversee all aspects of store operations, including inventory management, sales forecasting, staff scheduling, and customer service related issues
- Manage all daily functions of retail operations with the store manager, including visual merchandising for new products, inventory forecasting, and sales reporting
Cashier
BGS CORNER
01.2016 - 06.2020
- Processed customer transactions accurately and efficiently, handling cash, credit card, and mobile payment transactions.
- Maintained a clean and organized cash register area, including monitoring and replenishing supplies as needed.
- Resolved customer complaints and issues promptly, escalating to management when necessary to ensure customer satisfaction.
Cashier
BGs
08.2013 - 01.2016
- Efficiently processed cash, credit, and debit transactions, handling an average of 200 transactions per shift.
- Effectively resolved customer complaints and concerns, ensuring high levels of customer satisfaction.
- Maintained precise cash drawer balance and accurately recorded all transactions.
Education
GED - undefined
Hastings collage
Hastings, NE04.2016
Skills
- Mentoring and training
- Results driven
- Team leadership
- Client support
- workforce engagement
- Stock management
Timeline
Supervisor
Grand island Casino
07.2025 - Current
Ammo inspector
Hornady
10.2023 - 05.2025
Manager
BGS CORNER
06.2020 - 06.2023
Cashier
BGS CORNER
01.2016 - 06.2020
Cashier
BGs
08.2013 - 01.2016
GED - undefined
Hastings collage