Crystal Lankford
Utica
Summary
Highly trained professional with a background in verifying insurance benefits and creating appropriate patient documentation. An established Insurance Verification Specialist known for handling various office tasks with undeniable ease.
Overview
5
5
years of professional experience
Work History
Champ VA Customer Service Representative
Signature Performance
08.2023 - Current
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled customer inquiries and suggestions courteously and professionally.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
Insurance Clerk
York Medical Clinic
08.2021 - 08.2023
- Maintained strong knowledge of basic medical terminology to better understand services and procedures.
- Coordinated with contracting department to resolve payer issues.
- Responded to inquiries from callers seeking information.
- Processed and recorded new policies and claims.
- Verified client information by analyzing existing evidence on file.
- Prepared insurance claim forms or related documents and reviewed for completeness.
- Made contact with insurance carriers to discuss policies and individual patient benefits.
- Posted payments to accounts and maintained records.
- Carried out administrative tasks by communicating with clients, distributing mail, and scanning documents.
Scheduling Coordinator
Advanced Fire And Safety
07.2020 - 08.2021
- Generated reports and tracked data to monitor operational priorities and scheduling.
- Interceded between employees during arguments and diffused tense situations.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Created and distributed agendas and other materials for scheduled meetings.
- Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage.
Office Administrator
HF Group
05.2019 - 07.2020
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Edited documents to improve accuracy of language, flow, and readability.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Managed senior-level personnel working in marketing and sales capacities.
- Interacted with customers by phone, email, or in-person to provide information.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
Education
High School Diploma -
Centennial High School
Utica, NE05.1995
Skills
- Insurance Understanding
- Microsoft Office
- Microsoft Excel
- Policy Requirements and Eligibility
- Insurance Data Processing
- Patient Account Reviews
- Insurance Claims Management
- Critical Thinking
Timeline
Champ VA Customer Service Representative
Signature Performance
08.2023 - Current
Insurance Clerk
York Medical Clinic
08.2021 - 08.2023
Scheduling Coordinator
Advanced Fire And Safety
07.2020 - 08.2021
Office Administrator
HF Group
05.2019 - 07.2020
High School Diploma -
Centennial High School
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