Dallas Williams
Pickrell
Summary
Detail-oriented service technician with over eight years of experience in diagnosing mechanical issues and implementing timely repairs. Strong focus on safety compliance, hydraulic repairs, and enhancing customer satisfaction through effective communication and problem-solving.
Overview
8
8
years of professional experience
1991
1991
years of post-secondary education
Work History
Service tech 4/Customer equipment specialist
United Rentals
Lincoln
10.2017 - Current
- Inspected and maintained equipment for optimal performance and safety compliance.
- Diagnosed mechanical issues to provide effective repair solutions for customers.
- Collaborated with team members to streamline service processes and improve efficiency.
- Utilized diagnostic tools to troubleshoot equipment malfunctions quickly.
- Communicated service updates clearly to clients and staff members daily.
- Conducted routine safety checks on rental equipment before customer delivery.
- Maintained accurate records of service calls, repairs, and parts used.
- Diagnosed problems and determined solutions for various customer issues.
- Communicated with clients for outstanding customer service and to increase repeat business.
- Repaired faulty components such as motors, pumps, valves, switches.
- Troubleshot electrical circuits using schematics and diagrams.
- Identified potential problems during routine inspections in order to prevent future breakdowns.
- Conducted service appointments to diagnose and fix problems.
- Inspected equipment for proper operation and safety hazards prior to use.
- Followed all safety protocols while performing work in potentially hazardous environments.
- Examined previously completed work for accuracy.
- Responded quickly to emergency calls from clients needing immediate assistance.
- Logged services performed in service ticket system.
- Maintained certifications and completed training on systems and components.
- Installed new systems according to manufacturer specifications.
- Tested repaired items to ensure functionality before returning them to customers.
- Tracked inventory used and notified supervisor about re-ordering needs.
- Set up and operated mechanical and manual tools and equipment.
- Adhered to quality assurance procedures during every stage of the service process.
- Handled yearly and preventive maintenance to keep vehicles in good working condition.
- Collaborated with team members to complete projects efficiently and effectively.
- Installed new components or replaced defective parts to restore functionality.
- Completed scheduled appointments on time to drive quality service.
- Troubleshot malfunctions and diagnosed issues to service equipment quickly and fully.
- Filled out work orders, repair logs and maintenance plans to document work completed.
- Coordinated repair and maintenance plans with co-workers and supervisors ahead of scheduled projects.
- Adjusted, connected, or disconnected wiring, piping and tubing to complete repairs and installations.
- Estimated cost of labor and materials for projects and communicated value to clients.
- Kept records of parts and equipment used in projects to update inventory.
Education
Ged
Beatrice, NESkills
- Equipment maintenance
- Mechanical troubleshooting
- Electrical diagnostics
- Safety compliance
- Hydraulic repairs
- Metal fabrication and welding
- Engine rebuild and assembly
Timeline
Service tech 4/Customer equipment specialist
United Rentals
10.2017 - Current
Ged