Damaris Hurtado Holguin

• Assisted customers with inquiries and resolved issues efficiently.
• Provided product information and guidance to enhance customer satisfaction.
• Managed high call volumes while maintaining quality service standards.
• Handled escalated complaints with professionalism and empathy.
• Answered customer inquiries and provided accurate information regarding products and services.
• Provided excellent customer service to resolve customer complaints in a timely manner.

• Welcomed patients and managed front desk operations in a fast-paced urgent care setting.
• Scheduled appointments and coordinated patient flow to minimize wait times effectively.
• Verified patient information and processed insurance details for seamless check-in procedures.
• Maintained cleanliness and organization of the reception area to enhance patient experience.
• Collaborated with team members to improve front desk workflows and communication efficiency.

• checked Insurance status and collected co payment

• Assisted members with fitness inquiries and membership options.
• Conducted facility tours to showcase equipment and amenities.
• Processed new member registrations and renewals efficiently.

• Helped Customers open new gym memberships and answered all questions and concerns

• Collaborated with team members to ensure excellent customer service.
• Resolved member concerns promptly and professionally.
• Educated members on gym policies and health guidelines effectively.
• Answered inquiries from prospective customers regarding features of products and services offered.