Summary
Overview
Work History
Education
Skills
Timeline
Generic

Danielle Doolan

Barista
Bellevue,NE

Summary

Dynamic and detail-oriented professional with extensive experience in cash handling and customer service at Family Fare Supermarket. Proven ability to enhance customer satisfaction through active listening and effective problem-solving. Skilled in POS systems and beverage preparation, consistently achieving high accuracy and efficiency in fast-paced environments.

Overview

12
12
years of professional experience

Work History

Order Picker

Dunhams Distribution Center
07.2013 - 09.2013
  • Improved order accuracy by meticulously picking items according to pick list and packing slip requirements.
  • Played a vital role in meeting critical deadlines for customers due to efficient processing of expedited orders.
  • Increased productivity by operating material handling equipment such as pallet jacks.
  • Ensured proper labeling and packaging of products, adhering to company standards and minimizing potential damages during transport.
  • Collaborated with team members to complete picking tasks quickly and efficiently.

Cashier/Opener

Tacobell
12.2016 - 11.2017
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Welcomed customers and helped determine their needs.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Greeted customers entering store and responded promptly to customer needs.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.

Cachier

Kwik Shop
05.2014 - 03.2015
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Welcomed customers and helped determine their needs.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Restocked and organized merchandise in front lanes.
  • Stocked, tagged and displayed merchandise as required.

Cashier/ Deli Worker

Family Fare Supermarket
08.2019 - 04.2021
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Welcomed customers and helped determine their needs.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Addressed customer needs and made product recommendations to increase sales.
  • Restocked and organized merchandise in front lanes.
  • Stocked, tagged and displayed merchandise as required.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Used POS system to enter orders, process payments and issue receipts.
  • Carefully prepared orders by slicing, weighing, and packaging cheeses and meats and accurately calculated prices.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
  • Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
  • Opened new inventory and rotated stock by dates to maintain freshness.
  • Assisted customers in selecting deli products, offering suggestions for meal planning and preparation.
  • Reduced food waste by monitoring product freshness and rotating stock effectively.
  • Handled cash transactions accurately, ensuring proper change was given and maintaining a balanced cash register.
  • Increased customer satisfaction by providing efficient and friendly service at the deli counter.

Barista

Bakers
05.2022 - Current
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Operated espresso machines and commercial coffee brewers to create beverages.
  • Controlled line and crowd with quick, efficient service.
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Made and served brand-specific café beverages with focus on speed, quality and consistency.
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
  • Assisted in inventory management to maintain adequate stock levels and reduce wastage.
  • Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
  • Supported training efforts for new hires, sharing knowledge of coffee making techniques and customer service standards.
  • Increased repeat business by providing exceptional customer service and building rapport with patrons.
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.
  • Maintained clean and organized workspace, ensuring welcoming environment for customers.

Education

High School Diploma -

Bellevue East Highschool
1401 High School Dr, Bellevue, NE 68005
05.2001 -

Skills

Espresso machine operation

Opening and closing duties

Cash handling

Inventory management

Timeline

Barista

Bakers
05.2022 - Current

Cashier/ Deli Worker

Family Fare Supermarket
08.2019 - 04.2021

Cashier/Opener

Tacobell
12.2016 - 11.2017

Cachier

Kwik Shop
05.2014 - 03.2015

Order Picker

Dunhams Distribution Center
07.2013 - 09.2013

High School Diploma -

Bellevue East Highschool
05.2001 -

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Danielle DoolanBarista