Danielle Guido
Gretna
Summary
Results-driven Business Owner with expertise in client relationship management and operational oversight. Skilled in budgeting and conflict resolution, fostering client loyalty and business growth. Dedicated to delivering high cleanliness standards and exceptional service in environmental services.
Overview
10
10
years of professional experience
Work History
Business Owner
Dee Gee Cleaning LLC
04.2025 - Current
- Operate residential and commercial cleaning company, overseeing daily operations and client relations.
- Built and maintained loyal client base through exceptional service and strong communication, enhancing client retention.
- Develop customized cleaning plans tailored to client needs, budgets, and property specifications.
- Managed invoicing, payments, budgeting, and expense tracking, ensuring profitability and financial stability.
- Implemented quality control measures to uphold high cleanliness standards and client satisfaction.
- Marketed business through referrals, social media, and local networking, contributing to sustained growth.
- Maintained inventory of cleaning supplies while controlling costs effectively.
Office Manager
Missouri River Title
11.2024 - 04.2025
- Oversaw daily operations for title company, ensuring efficient workflows and timely transactions.
- Coordinated scheduling of calendars, closings, client meetings, and internal activities to enhance operational efficiency.
- Supervised administrative staff, providing training and support to enhance productivity.
- Facilitated communication among clients, lenders, agents, attorneys, and internal teams to ensure seamless transactions.
- Addressed client concerns, providing exceptional service throughout closing processes to maintain satisfaction and trust.
- Maintained accurate title files and confidential client documentation in compliance with legal standards.
- Prepared and organized closing packages and supporting documentation for accuracy.
- Managed accounts payable/receivable, invoicing, and tracking of office expenses.
Client Specialist
Premier Claims
Omaha
07.2023 - 10.2024
- Served as primary liaison for clients during insurance claims process, ensuring clear communication and support.
- Guided clients through documentation requirements for successful claim submission.
- Investigated claim issues and coordinated prompt resolutions.
- Maintained organized, accurate client records, facilitating compliance and efficient claim processing.
- Educated clients on policy rights, responsibilities, and next steps in claims process.
- Delivered professional, empathetic service to enhance client satisfaction.
- Coordinated with internal departments to resolve escalations, enhancing overall client service experience.
Senior Member Support Consultant
LinkedIn
Omaha
10.2021 - 05.2023
- Managed support queues, ensuring adherence to service level agreement goals and optimizing response times.
- Mentored and trained consultants I and II on troubleshooting and escalations to enhance team capabilities.
- Led cross-functional meetings to enhance team alignment and collaboration.
- Identified trends, bugs, and workflow improvements through analysis of internal systems.
- Served as primary resource for multiple support teams, facilitating effective knowledge sharing and collaboration.
- Participated in key internal projects, contributing to presentations and discussions.
Member Support Consultant I & II
LinkedIn
Omaha
07.2017 - 10.2021
- Provided exceptional customer support via phone, email, and live chat, enhancing user satisfaction.
- Resolved account, product, and technical issues with efficiency.
- Utilized expert knowledge of LinkedIn products and services to effectively address customer inquiries.
- Handled daily case volume, consistently meeting productivity targets to ensure timely resolutions.
- Escalated complex concerns to appropriate internal departments for resolution.
Case Manager
CH Inc. (Federal Halfway House)
Council Bluffs
04.2016 - 06.2017
- Managed offender case plans, tracking progress toward release objectives to facilitate successful reintegration.
- Conducted weekly meetings to ensure compliance with regulations and support developmental growth.
- Facilitated employment searches, housing placements, and community reintegration efforts.
- Utilized motivational interviewing to inspire positive behavioral shifts.
- Monitored adherence to home confinement regulations, promoting accountability and safety.
Education
Bachelor of Arts - Criminal Justice
University of Nebraska Omaha
Omaha, NE05-2014
Associate of Applied Science - Criminal Justice
Iowa Western Community College
Council Bluffs, IA12-2010
Skills
- Operations management
- Office management
- Financial management
- Scheduling management
- Documentation compliance
- Microsoft Office
- Customer service excellence
- Client relations
- Team leadership
- Problem solving
- Conflict resolution
- Organization and attention to detail
Timeline
Business Owner
Dee Gee Cleaning LLC
04.2025 - Current
Office Manager
Missouri River Title
11.2024 - 04.2025
Client Specialist
Premier Claims
07.2023 - 10.2024
Senior Member Support Consultant
LinkedIn
10.2021 - 05.2023
Member Support Consultant I & II
LinkedIn
07.2017 - 10.2021
Case Manager
CH Inc. (Federal Halfway House)
04.2016 - 06.2017
Bachelor of Arts - Criminal Justice
University of Nebraska Omaha
Associate of Applied Science - Criminal Justice
Iowa Western Community College