Danielle Vavra
Valentine,NE
Summary
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
12
12
years of professional experience
Work History
Customer Service Representative
Niobrara Insurance Agency
02.2024 - Current
- Responded to customer requests for products, services, and company information.
- Sought ways to improve processes and services provided.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Educated customers about billing, payment processing and support policies and procedures.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Customer Service Representative
Isom Agency
01.2013 - 02.2024
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Participated in training programs to enhance product knowledge and customer service skills.
- Met customer call guidelines for service levels, handle time and productivity.
- Promptly responded to inquiries and requests from prospective customers.
Education
High School Diploma -
Valentine High School
Valentine05.2009
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Relationship building
- Payment processing
- Scheduling
- Follow-up skills
- Call management
- Paperwork processing
- Recordkeeping strengths
- Multi-line phone talent
Timeline
Customer Service Representative
Niobrara Insurance Agency
02.2024 - Current
Customer Service Representative
Isom Agency
01.2013 - 02.2024
High School Diploma -
Valentine High School
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