David Sayers
Palmer
Summary
Strategic Information Technology Manager skilled in guiding navigation of modern technology. Accustomed to driving efficiency and effectiveness by developing, delivering and supporting strategic plans. Demonstrated skill in translating technical requirements to business solutions. Successful 30-year record of building positive relationships with internal and external stakeholders. Focused professional skilled in stabilizing and assessing patients in emergency situations. Adept in utilizing medical equipment and instruments to diagnose and treat patients. Possesses strong interpersonal skills to effectively communicate with patients, emergency personnel and medical staff. Although a lot of my IT experience has been in engineering, projects, and department management, at this point in my career I am looking to return to working with end users to improve their experience and assisting other IT staff members in improving the efficiency and effectiveness of the technology environment.
Overview
18
18
years of professional experience
1
1
Certification
Work History
IT Director
Sunrise Express
03.2015 - Current
- Enhanced IT infrastructure by implementing strategic technology upgrades and streamlining system processes.
- Reduced downtime and improved overall system performance by proactively addressing potential issues with network maintenance.
- Implemented cybersecurity measures to protect sensitive company data and maintain compliance with industry standards.
- Managed a team of IT professionals, providing mentorship and guidance to boost productivity and ensure project success.
- Negotiated contracts with vendors, securing cost-effective services for the organization''s IT needs.
- Established IT policies and procedures, fostering a secure and efficient work environment for all employees.
- Developed comprehensive disaster recovery plans, ensuring business continuity in case of unforeseen events or emergencies.
- Optimized existing systems through regular evaluations, making necessary adjustments to improve functionality and user experience.
- Streamlined helpdesk operations by implementing standardized ticketing systems for more effective issue resolution.
- Managed the procurement process for IT hardware and software, ensuring timely delivery of necessary equipment to support ongoing projects.
- Coordinated large-scale technology migrations to minimize disruption while enhancing overall system capabilities.
- Deployed, monitored and maintained system installation, upgrades and network integration.
- Implemented, created and tested disaster recovery and business continuity plans and maintained appropriate back-up system.
- Interviewed for a couple of national magazines regarding security practices and ransomware mitigation.
Volunteer EMT/Rescue Squad
Palmer Rescue Squad
09.2021 - Current
- Enhanced patient care by efficiently assessing and addressing medical emergencies in high-pressure situations.
- Reduced response times by effectively coordinating with dispatchers and following established protocols.
- Improved patient outcomes by administering appropriate treatments based on thorough assessments of vital signs, physical conditions, and medical histories.
- Increased team efficiency by collaborating with paramedics, firefighters, and other emergency personnel to provide seamless emergency care to patients.
- Maintained a safe environment for all involved parties by adhering to strict safety measures during emergency situations.
- Enhanced equipment readiness by rigorously inspecting, maintaining, and restocking ambulance supplies and tools as needed.
- Continuously improved skills through regular training sessions, workshops, conferences, and staying up-to-date on industry best practices.
- Advanced patient comfort during transport by employing proper handling techniques and providing emotional support as needed.
- Demonstrated leadership abilities while serving as lead EMT during designated shifts or special events requiring additional responsibilities beyond primary duties.
- Maintained levelheadedness and efficiency in high-pressure situations, effectively prioritizing tasks to save lives and provide medical care.
- Triaged patients in emergency situations based on life-threatening needs and delegated tasks to better provide treatment to maximum patients at once.
- Responded to 911 calls for medical emergencies.
- Served as lead incident command on several MCIs.
Service Manager
COR Computers
06.2014 - 03.2015
- Improved customer satisfaction by implementing streamlined service processes and staff training programs.
- Reduced service downtime for clients by proactively addressing potential issues and maintaining clear communication channels.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Implemented inventory management systems to reduce costs and increase efficiency in the service department.
- Increased overall revenue by upselling additional services and products during routine maintenance visits.
- Collaborated with sales teams to develop comprehensive service packages tailored to individual client needs.
- Mentored junior technicians, fostering a positive team dynamic that encouraged knowledge sharing and skill development.
- Developed and maintained positive relationships with customers to build rapport and trust.
Senior Network Administrator
Chief Industries
03.2006 - 06.2014
- Enhanced network performance by implementing proactive monitoring and maintenance strategies.
- Reduced downtime by effectively troubleshooting and resolving complex network issues.
- Optimized network efficiency with the design and deployment of enterprise-wide infrastructure upgrades.
- Streamlined processes, automating routine tasks to improve overall productivity within the IT department.
- Ensured data security, implementing robust backup and disaster recovery protocols for critical systems.
- Designed secure VPN solutions, enabling remote access for employees without compromising data integrity.
- Developed technical documentation, providing clear guidelines for system configurations and troubleshooting procedures.
- Spearheaded the migration of legacy systems to a virtualized environment, ensuring minimal disruption to daily operations.
- Led training sessions for junior staff members, fostering a strong team-oriented atmosphere conducive to professional development and knowledge-sharing practices.
- Monitored system logs regularly, identifying potential threats or vulnerabilities before they could impact critical operations.
- Evaluated current network topology periodically in order to identify areas for improvement and implement necessary changes.
- Troubleshot network problems and escalated problems to vendor.
- Installed, configured and supported local area network (LAN), wide area network (WAN) and Internet system.
- Maintained network hardware and software and monitored network to support network availability to end users.
- Assisted IT staff on troubleshooting issues and closing calls.
- Identified and immediately resolved issues with network devices.
- Planned annual budgets to fund IT projects and control spending.
Education
Associate of Science - Mechanical Engineering
Center For Degree Studies
Scranton. PA01.1998
Associate of Science - Business Management
Center For Degree Studies
Scranton, PA08.1996
Skills
- Train Employees
- Critical Decision-Making Skills
- Emergency Medical Care
- Emergency Vehicle Operation
- Network Infrastructure Support
- Technical System Improvements
- Technological Alignment
- Enterprise Technology
- Project Deadlines
- Information Technology Management
- Server Farms
- Wide Area Network (WAN)
- User Provisioning
- Local Area Network (LAN)
- LAN and WAN Administration
- Computer Systems Installation
Accomplishments
Employee of the year twice for Sunrise Express, and once for United Nebraska Bank.
Certification
A+, CCEA, MCP, MCSA, MCSE, and several others that are no longer actively offered.
Timeline
Volunteer EMT/Rescue Squad
Palmer Rescue Squad
09.2021 - Current
IT Director
Sunrise Express
03.2015 - Current
Service Manager
COR Computers
06.2014 - 03.2015
Senior Network Administrator
Chief Industries
03.2006 - 06.2014
Associate of Science - Mechanical Engineering
Center For Degree Studies
Associate of Science - Business Management
Center For Degree Studies
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