David Struebing
David City
Summary
Dynamic shift supervisor with over 25 years of experience in customer service and team leadership. Expertise in complaint resolution and cash management, resulting in a 50% increase in customer satisfaction ratings. Committed to fostering a collaborative environment that drives operational efficiency.
Overview
14
14
years of professional experience
Work History
Service Cashier
Menards
10.2024 - Current
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer balances and performed regular cash audits.
- Assisted customers with product inquiries and facilitated returns/exchanges.
- Collaborated with team members to ensure smooth store operations during peak hours.
Shift Supervisor Trainer
Sonnys Real Pit BBQ
10.2016 - 10.2024
- Provided exceptional service by promptly addressing inquiries, resolving issues , and insuring customer service.
- Demonstrated strong product knowledge to effectively answer customer questions.
- Upsold additional products based on their needs.
- Recognized as top performer within the department.
- Achieved 50% increase in customer satisfaction ratings thru personalized service.
- Carried a 79% return rate with daily customers.
- Trained both bar and dining room staff.
Customer Service Representative
Ameritas
07.2012 - 07.2016
- Resolved customer inquiries and complaints via phone, email, and chat channels.
- Provided product information and support to enhance customer satisfaction and loyalty.
- Streamlined processes for handling service requests, improving response times.
- Trained new staff on customer service protocols and company policies.
- Developed FAQs and training materials to improve team efficiency and knowledge retention.
Education
Associate of Arts - Accounting And Management
Central Community College
Columbus, NE05-1985
High School Diploma -
David City Public School
David City, NE05-1982
Skills
- Customer service
- Cash handling
- Complaint resolution
- Teamwork
- Problem-solving abilities
- Customer service excellence
- Organizational skills
- Team leadership
Timeline
Service Cashier
Menards
10.2024 - Current
Shift Supervisor Trainer
Sonnys Real Pit BBQ
10.2016 - 10.2024
Customer Service Representative
Ameritas
07.2012 - 07.2016
Associate of Arts - Accounting And Management
Central Community College
High School Diploma -
David City Public School
Spirit Award 2020 Sonny's BBQ
I received this award for my leadership and work skills servicing customers during the pandemic.