DAWN BEERS BETTGER
Omaha
Summary
Human Resources Professional with SHRM certification and hands-on experience in recruitment and employee relations. Skilled in managing personnel files and implementing HR policies effectively. Strong attention to detail and communication skills support high-quality customer service. Looking for an HR Generalist role to utilize HR expertise and enhance professional growth.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Care Provider
Self-Employed
07.2015 - Current
- Demonstrated compassion and interpersonal skills through personalized client care
- Established and maintained positive client relationships through effective communication
- Developed strong organizational skills through managing schedules and coordinating care activities
- Applied problem-solving abilities to address clients' daily needs and ensure quality care
Human Resources Assistant
Catholic Charities of Omaha
06.2022 - 08.2022
- Managed full-cycle recruitment process including posting job openings, screening resumes, and coordinating interviews, resulting in successful placement of 10+ new hires
- Facilitated comprehensive onboarding processes, including orientation scheduling and new hire documentation
- Created and processed personnel action forms for new hires, title changes, and terminations in compliance with organizational policies
- Compiled and maintained employee records from various departments, ensuring accurate and confidential central file management
- Administered compensation and benefits documentation at supervisor's direction
- Assisted with implementing performance management systems to improve employee productivity and satisfaction
- Provided responsive administrative support to HR department through filing paperwork, mail management, and maintaining office organization
Customer Service Experience
Maria's Mexican Restaurant
07.2019 - 12.2020
- Developed excellent interpersonal skills through customer-facing role requiring clear communication
- Managed customer relations to enhance satisfaction and build repeat business
- Demonstrated ability to work effectively in fast-paced, high-pressure environments
- Coordinated with cross-functional teams to ensure seamless customer experience
Manager's Assistant
Sneaky Pete's
12.2016 - 02.2018
- Assisted management with planning and organizing daily work schedules for staff based on business needs
- Managed inventory control systems and vendor relationships to optimize supply chain efficiency
- Resolved customer concerns promptly to maintain high satisfaction ratings
- Supported management with administrative tasks including scheduling, documentation, and operational reporting
- Developed relationships with vendors to manage orders and negotiate costs
- Coordinated special events logistics including scheduling, supplies management, and team assignments
Placement Coordinator/Human Resource Assistant
Staff Mid America/Mid West
04.2008 - 12.2013
- Developed and implemented recruitment strategies, including job postings and candidate sourcing, to fill vacant positions
- Conducted comprehensive candidate interviews to evaluate professional backgrounds and skill sets
- Managed employment verification and background investigation processes for all potential hires
- Created and maintained confidential employee personnel files to ensure secure handling of sensitive data
- Administered I-9 documentation and E-Verify processes for all new hires, ensuring 100% compliance with federal regulations
- Coordinated with external vendors for pre-employment drug screening and background checks
- Managed daily placement of 90-100 temporary workers, handling all necessary onboarding paperwork and documentation
- Organized training schedules and filed critical administrative paperwork to support operational efficiency
Education
Certificate - Human Resources Management
Post University
Waterbury, CTSkills
- Recruitment & Talent Acquisition
- New Employee Onboarding
- HR Policies & Compliance
- Personnel File Management
- Employee Relations
- HRIS Systems
- Administrative Support
- HR Documentation
- Benefits Administration
- Team Collaboration
Websites
Certification
- SHRM Undergraduate Certificate in Human Resource Management – Post University- Waterbury, Connecticut
- Certificate in Human Resource Management Fundamentals - American Management Association (AMA)
- Certificate in Understanding Unconscious Bias - American Management Association (AMA)
- Certificate in Creating Winning Teams - LinkedIn Learning
- Certificate in Metaverse - LinkedIn Learning
Accomplishments
LinkedIn Learning:
Strategic Thinking Tips to Solve Problems and Innovate
Building Winning Teams
Generative Ai in HR
How to Use Generative Ai: Building an Ai-First Mindset
International Marketing Foundations
International Business Foundations
AMA - American Managementt Association Certificates:
HRM Fundamentals
Critical Skills and Knowledge in Understanding Unconscious Bias
Proficient in Diversity, Equity and Conclusion
Timeline
Human Resources Assistant
Catholic Charities of Omaha
06.2022 - 08.2022
Customer Service Experience
Maria's Mexican Restaurant
07.2019 - 12.2020
Manager's Assistant
Sneaky Pete's
12.2016 - 02.2018
Care Provider
Self-Employed
07.2015 - Current
Placement Coordinator/Human Resource Assistant
Staff Mid America/Mid West
04.2008 - 12.2013
Certificate - Human Resources Management
Post University
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