Dawn Frederick
Omaha
Summary
Dynamic professional with experience at Omaha's Henry Doorly Zoo and Aquarium, excelling in customer service and safety management. Proven ability to enhance guest engagement through educational initiatives and streamline operations. Strong team collaborator with a focus on relationship building and efficient schedule management, ensuring a secure and enjoyable environment for all visitors.
Developed adaptability and customer service skills in fast-paced retail environment, with focus on providing excellent customer experiences. Leveraged communication and problem-solving abilities to resolve customer issues and enhance satisfaction. Seeking to transition into new field, bringing strong foundation in teamwork and customer engagement.
Overview
3
3
years of professional experience
Work History
After-School Teacher
Omaha's Henry Doorly Zoo and Aquarium
04.2025 - Current
- Assisted in promoting awareness of animal conservation through interactive learning experiences.
- Facilitated engaging educational activities for children in alignment with curriculum objectives.
- Implemented safety protocols to maintain a secure environment for students during sessions.
- Coordinated logistics for after-school programs, ensuring smooth transitions between activities.
Guest Services Associate
Omaha's Henry Doorly Zoo and Aquarium
05.2023 - 04.2025
- Delivered exceptional guest service by addressing inquiries and resolving issues promptly..
- Processed customer transactions efficiently using point-of-sale systems.
- Collaborated with team members to streamline ticketing processes, improving efficiency during peak hours.
- Educated visitors on animal exhibits and conservation efforts, fostering engagement and awareness.
- Assisted customers in product selection, enhancing overall shopping experience.
- Maintained organized merchandise displays to maximize visual appeal and accessibility.
Education
Associate of Science - Horticulture
Metropolitan Community College
Omaha, NE12-2027
Skills
- Safety management
- Team collaboration
- Schedule management
- Relationship building
- Customer service
- Customer assistance
- Store cleaning
- Stock replenishment
- Product knowledge expertise
- Time management
Languages
English
Native or Bilingual
Timeline
After-School Teacher
Omaha's Henry Doorly Zoo and Aquarium
04.2025 - Current
Guest Services Associate
Omaha's Henry Doorly Zoo and Aquarium
05.2023 - 04.2025
Associate of Science - Horticulture
Metropolitan Community College