Summary
Overview
Work History
Education
Skills
References
Timeline
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DAWN SCHUUR

Omaha

Summary

Dedicated customer service representative with extensive industry experience and a proven track record of enhancing customer satisfaction. Strong team player recognized for exceptional communication and problem-solving skills, effectively managing multiple tasks. Committed to building lasting relationships and cultivating partnerships to drive business growth. Known for improving operational processes to elevate the overall customer experience.

Overview

22
22
years of professional experience

Work History

Customer Service Representative

SARPY COUNTY
Papillion
04.2025 - Current
  • Help customers renew the plates for their vehicles.
  • title new vehicles
  • assist customers in any aspect of vehicle changes they may have.
  • Processed service requests and maintained accurate records in the customer management system.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Provided exceptional customer service to ensure customer satisfaction.
  • Kept records of customer interactions or transactions, thoroughly recording details of inquiries.

Digital Personal Shopper

Walmart
Omaha
12.2024 - Current
  • Assisted customers in selecting products based on preferences and needs.
  • Utilized store technology to efficiently locate items throughout the store.
  • Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh.
  • Satisfied customers with quick, accurate service under tight deadlines.
  • Completed pickup and shopping orders for customers within local area.
  • Maintained a high level of customer service while ensuring customer satisfaction.
  • Greeted customers and answered product or service questions.

LEAD SPECIALIST

Applied Underwriters
04.2008 - 08.2024
  • Built team spreadsheets
  • Motivated Atmosphere for staff
  • Assisted Director of Sales
  • Led cross-functional teams to enhance operational workflows and efficiency.
  • Developed training materials for onboarding new specialists and team members.
  • Analyzed data trends to inform decision-making and strategic planning efforts.
  • Collaborated with marketing teams to develop promotional campaigns targeted towards generating leads for the business.
  • Assisted in developing best practices for managing leads across multiple departments within the organization.
  • Implemented quality control measures throughout the entire process of handling leads from initial contact through conversion into customers.
  • Created reports based on analysis of lead generation activities performed by Lead Specialists.
  • Maintained accurate records of all leads generated by Lead Specialists within the team.
  • Developed comprehensive tracking system for leads received by Lead Specialists.
  • Reviewed, monitored and updated lead specialist performance metrics to ensure accuracy of data.
  • Maintained positive working relationship with fellow staff and management.

ASSISTANT MANAGER (PARTIME)

Dollar Tree
01.2014 - 01.2021
  • Supervised daily store operations and ensured compliance with company policies.
  • Managed inventory control and coordinated stock replenishment processes.
  • Trained and developed team members to enhance performance and customer service.
  • Assisted in implementing promotional displays to boost customer engagement.
  • Resolved customer inquiries and complaints to ensure satisfaction and loyalty.
  • Managed customer service inquiries and complaints in a timely manner.
  • Ensured compliance with safety regulations and company policies.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Delegated work to staff, setting priorities and goals.
  • Recruited and trained new employees to meet job requirements.

Sales Associate

InfoUSA
Omaha
01.2004 - 01.2008
  • Sold mail in list by phone and email
  • Customer Service helped businesses target demographic area for specific region they were wanting to target.
  • Assisted customers with product selection and service inquiries.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Worked with fellow sales team members to achieve group targets.
  • Provided accurate information about products, prices and services.
  • Built and maintained relationships with peers and upper management to drive team success.
  • Upsold additional items based on customer interests and needs.

Education

BACHELOR OF ARTS - ED

Augustana College
Sioux Falls, SD
01.1993

HIGH SCHOOL DIPLOMA -

Washington High School
Sioux Falls, SD
01.1987

Skills

  • Customer service
  • Excel proficiency
  • Computer literacy
  • Customer relationship management
  • Vehicle title processing
  • Data entry accuracy
  • Conflict resolution
  • Attention to detail
  • Lead generation
  • Credit card payment processing
  • Typing proficiency
  • Document control
  • Data collection
  • Inbound and outbound calling
  • Retail sales customer service
  • Strong teamwork
  • Active listening
  • Call center procedures
  • Customer relations
  • Sales expertise
  • Researching

References

References available upon request.

Timeline

Customer Service Representative

SARPY COUNTY
04.2025 - Current

Digital Personal Shopper

Walmart
12.2024 - Current

ASSISTANT MANAGER (PARTIME)

Dollar Tree
01.2014 - 01.2021

LEAD SPECIALIST

Applied Underwriters
04.2008 - 08.2024

Sales Associate

InfoUSA
01.2004 - 01.2008

BACHELOR OF ARTS - ED

Augustana College

HIGH SCHOOL DIPLOMA -

Washington High School

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DAWN SCHUUR