Dawn Argo
Elkhorn,NE
Summary
Business Operations Director offering 30-year history of leading reservations system initiatives to drive efficiency and increase revenue. Proven expertise in large-scale business transformation and change management to consistently exceed company objectives. Offering effective communication, team building and coaching skills with commitment to fostering company vision and building professional culture rooted in trust and mutual respect.
Overview
30
30
years of professional experience
Work History
Senior Director of Revenue Maximization & Auditing
Regent And Oceania Cruise Lines
04.2020 - 04.2023
- Directed design and execution of business transformation initiatives to drive performance, profit optimization and growth opportunities.
- Drove strategic improvements to enhance operational and organizational efficiencies.
- Fostered work culture of collaboration and inclusions to decrease monetary loss, which saved $7,000,000 in 3 years.
- Followed established auditing processes to meet internal and regulatory requirements.
- Partnered with designated business areas to track errors and add contributions to maintain accuracy.
- Prepared working papers, reports and supporting documentation for audit findings.
- Adapted plans and schedules to meet changing priorities of work objectives, resources and workload demands.
- Planned and executed follow-up audits at appropriate intervals.
- Administered auditing program to address risks and evaluate compliance with regulatory requirements.
- Coordinated, managed and implemented auditing projects and prepared for evaluation.
- Analyzed data and findings to prepare reports detailing financial information.
- Oversaw reservations systems build functionalities to ensure SOX compliance.
- Collaborating with all business areas to ensure all business requirements were met and maintained efficiency.
Senior Director of Product Management
Regent And Oceania Cruise Lines
07.2019 - 03.2020
- Worked collaboratively with developers, senior-level stakeholders and partners to collect data on deficiencies and provide solutions to long-standing issues.
- Authored think-big whitepapers about solutions to industry problems.
- Oversaw product design and roadmap and coordinated aspects of development and rollout.
- Conceptualized long-range product roadmaps and strategically designed according to business needs.
- Headed solutions supporting rapid expansion and program proliferation from concept to reality.
- Identified productivity bottlenecks and devised innovative solutions while remaining conservative with resources.
- Met strict deadlines, coordinating moving parts in product team and orchestrating well-designed flow.
Senior Director of Revenue Management Systems
Regent And Oceania Cruise Lines
05.1993 - 07.2019
- Directed design and execution of business transformation initiatives to drive performance, profit optimization and growth opportunities.
- Drove strategic improvements to enhance operational and organizational efficiencies.
- Fostered work culture of collaboration and inclusion to increase morale and reduce turnover.
- Led development of business operation processes and policies.
- Prioritized and allocated valuable resources to meet business targets.
- Met with department supervisors and provided staff support to attain organizational goals.
- Partnered with financial and customer operations teams to drive business transactions using customer data and Lean concepts.
- Spearheaded innovative approaches to resource allocation and strategic planning.
- Monitored and coordinated workflows to optimize resources.
- Developed and implemented inventory management strategies for driving occupancy, yield and revenue maximization.
- Overseeing team of skilled systems and inventory analysts providing direction and guidance to achieve revenue maximization and efficiency.
Education
Travel And Hospitality - Travel And Hospitality
Lincoln School of Commerce
Lincoln, NE08.1993
Skills
- Project Development
- Operational Efficiency
- Change Management Process
- Cross-Functional Collaboration
- Project Management
- Multi-Unit Operations Management
- Inventory Accuracy
- Revenue Growth
- Key Performance Indicators (KPI)
- Continuous Improvement Strategies
Timeline
Senior Director of Revenue Maximization & Auditing
Regent And Oceania Cruise Lines
04.2020 - 04.2023
Senior Director of Product Management
Regent And Oceania Cruise Lines
07.2019 - 03.2020
Senior Director of Revenue Management Systems
Regent And Oceania Cruise Lines
05.1993 - 07.2019
Travel And Hospitality - Travel And Hospitality
Lincoln School of Commerce
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