Dayannis Silva Duconger
Columbus
Summary
Dynamic and results-driven professional with a proven track record at Verizon, adept in leveraging excellent communication skills and cross-selling strategies to exceed sales targets and enhance customer loyalty. Demonstrates a strong work ethic and problem-solving abilities, contributing to team success and operational efficiency.
Overview
2025
2025
years of professional experience
Work History
Kiosk Sales Representative
Verizon
- Collaborated with team members to achieve collective sales goals while maintaining a supportive work environment.
- Stayed current on industry news, emerging trends, competitor offerings, allowing for better-informed conversations with clients interested in making informed purchasing decisions.
- Developed strong relationships with customers, fostering loyalty and repeat business through exceptional service.
- Facilitated smooth handovers between shifts by maintaining clear communication channels with incoming and outgoing team members, ensuring all necessary information was shared and understood.
- Consistently met or exceeded individual sales targets by employing a proactive approach to customer engagement and capitalizing on opportunities for upselling or crossselling.
- Increased customer satisfaction by providing knowledgeable product information and offering personalized recommendations.
- Assisted in training new employees on company policies, product knowledge, and sales techniques to ensure their success.
- Managed inventory levels to ensure adequate stock was available for customer demand and timely replenishment.
- Handled cash transactions accurately and efficiently, ensuring proper documentation and secure storage of funds.
- Balanced daily tasks such as cleaning the workspace while remaining attentive to customer needs during peak foot traffic periods.
- Contributed to a positive work atmosphere by maintaining a professional demeanor, being punctual, and demonstrating respect for colleagues and customers alike.
- Adhered to all company guidelines regarding merchandise presentation, pricing, signage, and safety protocols.
- Resolved customer complaints promptly and professionally, turning negative experiences into positive outcomes.
- Utilized company-provided sales tools to track individual performance metrics and identify areas for improvement.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Provided exceptional services and pleasant shopping experiences to retail customers.
General Laborer
Amazon
05.2021 - 12.2024
- Maintained clean and organized worksites, minimizing hazards and promoting a safe working environment.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Demonstrated strong work ethic, completing physically demanding tasks under varying conditions.
- Performed general housekeeping and cleaning tasks.
Education
Cuba
Holguin, Cuba08.2014
Skills
- Goal oriented
- Brand awareness
- Product demonstration
- Cross-selling strategies
- Cash handling expertise
- Picking orders
- Manufacturing
- Production line
- Pulling orders
- Reading pick list
- Professional appearance
- POS system operation
- Upselling strategies
- Promotional awareness
- Teamwork
- Teamwork and collaboration
- Friendly and helpful
- Customer service
- Honest and dependable
- Time management
- Reliable and responsible
- Attention to detail
Timeline
General Laborer
Amazon
05.2021 - 12.2024
Kiosk Sales Representative
Verizon
Cuba
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