Daytona Ham
North Platte
Summary
Certified Phlebotomist eager to leverage training and hands-on experience in a clinical setting. Proficient in venipuncture techniques, specimen handling, capillary punctures, and infection control. Dedicated to providing quality patient care and contributing to a positive patient experience.
Overview
2026
2026
years of professional experience
2022
2022
years of post-secondary education
1
1
Certification
Work History
Stay At Home Wife
N/A
North Platte
11.2024 - Current
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Coordinated daily task scheduling for team efficiency and productivity.
- Managed project timelines to ensure timely completion of deliverables.
Certified Nursing Assistant
Linden Court
North Platte
08.2023 - 11.2024
- Assisted residents with daily living activities and personal care needs.
- Documented patient information accurately in electronic health records systems.
- Communicated effectively with residents, families, and healthcare teams regularly.
- Followed safety protocols to ensure a secure environment for all residents.
- Assisted in training new staff on caregiving procedures and protocols.
- Answered call lights promptly and responded to patient needs accordingly.
- Assisted patients with activities of daily living such as bathing, grooming, and dressing.
- Observed and reported unusual symptoms and changes to charge nurse.
- Served meals to patients in their rooms and assisted with feeding when needed.
- Assisted patients with shaving, bathing, and oral hygiene to promote healthy habits and overall wellness.
- Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.
- Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
- Helped residents walk with or without self-help devices.
- Responded quickly to emergency situations involving sudden illness or injury.
- Distributed drinking water and nourishment to residents.
- Maintained accurate records of patient care, condition, progress, or problems for review by medical staff.
- Performed housekeeping duties such as changing linens and cleaning bathrooms when necessary.
- Assisted residents in preparing for activities and social programs.
- Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
- Provided comfort measures such as back rubs and positioning pillows for added comfort.
- Looked for physical, emotional, and symptomatic changes in patient condition and obtained necessary care for medical concerns.
- Managed and maintained patient rooms, shared-living areas and nursing stations.
- Participated in educational programs related to nursing assistant skills development.
- Conducted patient education on health maintenance and disease prevention.
- Supported daily living activities by serving meals, feeding, ambulating and turning over and positioning patients.
- Measured and recorded food and liquid intake and output, reporting changes to medical or nursing staff.
- Safeguarded patient privacy with strict adherence to HIPAA protocols.
Housekeeper
Best Western Plus Hotel
North Platte
08.2022 - 01.2023
- Cleaned guest rooms following hotel standards and procedures.
- Replenished supplies, including towels and toiletries, in guest areas.
- Maintained cleanliness of public areas, ensuring a welcoming environment.
- Operated cleaning equipment such as vacuums and floor scrubbers effectively.
- Assisted with laundry services, sorting and folding linens efficiently.
- Reported maintenance issues to ensure prompt resolution for guest comfort.
- Collaborated with team members to complete daily cleaning tasks efficiently.
- Followed health and safety guidelines to maintain a safe work environment.
- Cleaned bathrooms, including toilets, tubs, showers and sinks.
- Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
- Changed bed linens and towels, tidied up rooms.
- Vacuumed floors and dusted furniture to maintain organized, professional appearance.
- Used cleaning chemicals following proper guidelines.
- Emptied trash receptacles throughout the property.
- Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Interacted pleasantly with clients and guests when performing daily duties.
- Cleaned building floors by sweeping, mopping and scrubbing.
- Maintained and organized cleaning supplies stock.
- Stocked amenities such as soap, shampoo and toilet paper in guest rooms.
- Employed deep-cleaning techniques for areas in need of additional sanitation.
- Disinfected telephones, light switches and other frequently touched objects.
- Responded to requests from guests regarding housekeeping needs.
- Reported any maintenance issues or damage to supervisors immediately.
- Used appropriate personal protective equipment and supplies when handling hazardous waste or chemicals.
- Followed safety procedures when handling hazardous materials.
- Removed finger marks and smudges from doors, frames and glass partitions to enhance shine.
- Emptied wastebaskets and disposed of soiled linens in guest rooms to reduce spread of germs and enhance freshness.
- Ensured that all health standards were met during cleaning operations.
- Observed proper use of chemicals when cleaning various surfaces.
- Inspected guest rooms after cleaning to ensure they were presentable.
- Returned rooms to occupant-ready status to satisfy future guests.
- Maintained a clean linen closet by folding sheets neatly on shelves.
- Dusted ceiling air conditioning diffusers and ventilation systems to improve airflow.
- Scrubbed kitchen appliances, countertops and fixtures.
- Reported maintenance concerns or repairs to appropriate supervisor for prompt remediation.
- Replenished supplies such as drinking glasses and coffee cups in guest rooms.
- Provided information about hotel services upon request from guests.
- Requested maintenance orders to fix non-working equipment and address room damage.
- Sanitized and cleaned sinks, mirrors, toilets and showers.
- Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash.
- Adhered to daily cleaning schedules and updated as needed based on demand.
- Maintained clean floors throughout property by sweeping, scrubbing and waxing.
- Checked inventory for required supplies and made lists for needed cleaning products.
- Maintained well-stocked and well-organized service carts to support efficient and timely cleaning services.
- Replaced sheets and pillowcases daily and used hospitality corners on beds to provide comfort for guests.
- Dusted and polished fixtures and cabinet hardware to maintain sparkling appearance.
- Supplied extra towels and toiletries when requested to optimize guest comfort.
- Swept and damp-mopped private stairways and hallways.
- Communicated with maintenance team on damages to repair.
- Sorted and counted linens and organized in storage areas.
- Monitored cleanliness of lobby, swimming pool and other common areas.
- Reported damage or theft of hotel property to management.
- Waxed and polished wood furnishings to restore faded appearance.
- Delivered ironing boards, baby cribs and rollaway beds to guests' rooms.
Host
The Good Life
North Platte
10.2021 - 05.2022
- Welcomed and seated guests in a friendly and efficient manner.
- Managed reservation system to optimize seating arrangements.
- Coordinated with kitchen staff to ensure timely food delivery.
- Monitored dining area for guest satisfaction and comfort.
- Handled guest complaints promptly and professionally.
- Trained new hosts on best practices and service standards.
- Maintained cleanliness and organization of front-of-house areas.
- Greeted guests and gathered information to seat groups or place on waitlist.
- Maintained cleanliness of lobby area, including wiping down tables and chairs.
- Provided excellent customer service by anticipating customer needs.
- Managed incoming calls during busy shifts.
- Took reservations over phone and in person.
- Offered seating and other special accommodations to customers according to preferences and dining area volume.
- Answered customer inquiries regarding the menu, restaurant services, and special promotions.
- Collaborated with front of house staff to move tables and adjust seating to accommodate customers.
- Provided customers with accurate wait times and monitored waiting list.
- Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
- Contributed to team efforts by accomplishing related tasks as needed.
- Assisted servers in seating guests by escorting them to their tables.
- Assisted other departments when needed such as bussing tables or delivering food orders.
- Accommodated guests with children and special needs to promote comfortable dining experience.
- Processed payments from customers using a POS system.
- Resolved conflicts between customers when necessary.
- Resolved customer service and food-related issues to maintain guest satisfaction.
- Managed dining room layout to maximize efficiency of staff members.
- Performed walk-throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.
- Cleaned and restocked counter areas, replenished cash drawer and checked server supplies to facilitate operations.
- Balanced cash drawers at the end of each shift.
- Inspected dining areas for any damages or defects.
- Ensured compliance with health and safety regulations within the restaurant.
- Managed daily card and cash transactions, maintaining payment records and investigating discrepancies.
- Checked identification for guests who appeared under age 21.
- Stayed attentive to server availability and table turnover to quickly seat guests.
- Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Built positive relationships with other front-of-house and kitchen staff.
- Monitored dining area to assess server capacity and estimate wait times.
- Tracked seated guests and available seating using computer-based and mobile reservation software.
- Managed guest expectations by relaying information regarding hours, wait times, and specials.
- Communicated with servers about new tables, changes in food availability and customer comments.
- Escorted guests to seating area, furnished menus and highlighted daily specials.
- Performed regular restroom checks to restock supplies and handle minor cleaning.
- Checked dining and serving areas to verify proper cleanliness and readiness for guests.
- Developed long-term relationships with customers to increase opportunities for repeat business.
- Helped restaurant staff set up small and large events to coordinate smooth execution.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
- Utilized POS system to total meal costs and add taxes for final bill calculation.
- Took beverage orders and served drinks during peak meal times.
- Distributed menus to guests, led to tables and gave initial information about service staff or specials.
- Spoke with patrons to make conversation, answer questions or to respond to complaints.
- Stocked server areas with supplies before, during and after shifts.
- Maintained contact with kitchen and serving staff to properly handle dining details and address concerns.
- Accepted payments from guests for dine-in and take-out foods.
- Directed patrons to lounges and waiting areas.
- Spoke with patrons to drive satisfaction with food and service.
- Received and recorded patrons' dining reservations.
- Informed patrons of establishment specials and promotions.
Housewife
N/
Education
Certified Nursing Assistant - Certified Nursing Assistant
Great Plains Community College
01.2023 - 04.2023
Certified Phlebotomist - Phlebotomy
Great Plains Community College
11.2023 - 12.2023
Brady Public Schools
Brady, NESkills
- Patient care
- Electronic health records
- Safety protocols
- Time management
- Customer service
- Problem resolution
- Health maintenance
- Attention to detail
- Communication skills
- Flexible and adaptable
- Multitasking Abilities
- Social perceptiveness
- Active listening
- Organization and time management
- [Area of certification] certified
- Customer relations
Certification
- Certified Nursing Assistant 04-06-2023
- Certified Phlebomist 12-13-2023
Timeline
Stay At Home Wife
N/A
11.2024 - Current
Certified Phlebotomist - Phlebotomy
Great Plains Community College
11.2023 - 12.2023
Certified Nursing Assistant
Linden Court
08.2023 - 11.2024
Certified Nursing Assistant - Certified Nursing Assistant
Great Plains Community College
01.2023 - 04.2023
Housekeeper
Best Western Plus Hotel
08.2022 - 01.2023
Host
The Good Life
10.2021 - 05.2022
Housewife
N/
Brady Public Schools