Deborah McIntyre
Omaha
Summary
Dynamic leader with a proven track record at Westar Foods, enhancing team performance and customer satisfaction through expert coaching and mentoring. Excelled in fostering diversity and inclusion, alongside implementing quality control measures, resulting in significant project success. Skilled in conflict resolution and workplace safety, consistently achieving and surpassing business goals.
Overview
6
6
years of professional experience
Work History
Team Lead
Westar Foods
10.2024 - Current
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Worked different stations to provide optimal coverage and meet production goals.
- Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
Team Lead
Panera Bread
09.2022 - 09.2024
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Coached team members in techniques necessary to complete job tasks.
- Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
Customer Service Manager
Employment Monthly Inc.
06.2019 - 08.2022
- Took ownership of customer issues and followed problems through to resolution.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Followed through with client requests to resolve problems.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Education
N/A - Human Services
Metropolitan Community College
Omaha, NEDiploma - General Studies
Grand Island Senior High
Grand Island, NE05.1997
Skills
- Attention to detail
- Conflict resolution
- Customer focus
- Coaching and mentoring
- Performance improvement
- Quality control
- Workplace safety
- Complaint resolution
- Diversity and inclusion
Timeline
Team Lead
Westar Foods
10.2024 - Current
Team Lead
Panera Bread
09.2022 - 09.2024
Customer Service Manager
Employment Monthly Inc.
06.2019 - 08.2022
N/A - Human Services
Metropolitan Community College
Diploma - General Studies
Grand Island Senior High
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