Delani Lyons
Lincoln
Summary
Dedicated to learning, growing, and succeeding in the tasks that I conduct daily and making sure that all the tasks are done correctly and efficiently. Outgoing office administrator with several years of experience applying multitasking skills to complete daily duties while resolving issues. Adept in personal time management while greeting visitors, managing phone switchboard and tackling staff requests. Friendly and respectful with positive attitude that creates warm and inviting office atmosphere.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Office Administrator
Century Sales and Management
Lincoln
12.2023 - Current
- Greeted visitors warmly, handled inquiries and provided general information about the company.
- Coordinated and managed daily administrative operations of the office.
- Organized and maintained filing systems, including electronic databases and records.
- Answered incoming calls in a professional manner, directed callers to appropriate personnel or department, or took messages as needed.
- Developed strong relationships with clients through excellent customer service skills.
- Composed correspondence such as letters, emails, memos, reports and other documents.
- Filtered emails based on importance and escalated issues to leadership.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Crew Member
Amigos/Kings Classic
Lincoln
01.2022 - 12.2023
- Was able to successfully communicate with all members of my team in order to navigate job responsibilities, and complete daily tasks.
- Maintaining the facilities' appearance.
- Help customers with their problems.
- Helped customers sign up for store loyalty programs, and explained the benefits in detail.
- Have the ability to set and reassess goals while under pressure in a high-volume retail environment.
- Deal with problems that arise at work.
- Conduct daily business.
- I improved my ability to communicate with clients.
- Listen to the questions and concerns of customers, and respond with answers and solutions.
- I'm looking for answers or solutions, if they're needed.
Education
High School -
Lincoln Southwest High School
Lincoln, NE01.2022
Skills
- Telephone etiquette
- Verbal and written communication
- Communication skills
- Point of sale knowledge
- Email management
- Office management
- Task prioritization
- Customer service
- Team building
- Relationship development
- Project organization
- Problem resolution
- Process improvement
Certification
- Perfect Attendance at Lincoln Southwest High school
- Microsoft Certified
Timeline
Office Administrator
Century Sales and Management
12.2023 - Current
Crew Member
Amigos/Kings Classic
01.2022 - 12.2023
High School -
Lincoln Southwest High School
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