DelRae Heine
103 S. Nordby Ave. Hartington
Summary
Diligent Customer Service Representative with strong background in managing collections and resolving outstanding accounts. Successfully negotiated payment plans and reduced delinquencies, demonstrating ability to handle complex customer interactions. Proven track record in utilizing problem-solving and communication skills to achieve positive outcomes.
Overview
2026
2026
years of professional experience
Work History
Collector
First National Bank of Omaha
- Managed collection activities to ensure timely payment from clients.
- Utilized internal systems to track and update account statuses effectively.
- Communicated with customers to negotiate repayment plans and resolve disputes.
- Reference: Marilyn Kathol. 605-668-1682
Customer Service Banking Associate
Wells Fargo
Sioux Falls, SD
07.2025 - 11.2025
- Assisted customers with account inquiries and transactions, ensuring accurate and efficient service delivery.
- Utilized banking software to manage client accounts and streamline transaction processes effectively.
- Boosted client satisfaction by efficiently addressing and resolving customer inquiries and concerns.
Customer Service Representative
First Interstate Bank
Sioux Falls, SD
08.2022 - 03.2024
- Resolved customer inquiries and issues through effective communication and problem-solving skills.
- Assisted customers with account management, transactions, and product inquiries to enhance satisfaction.
- Utilized banking software to process transactions accurately and efficiently while maintaining data integrity.
- Collaborated with team members to streamline operations, ensuring timely resolution of customer concerns.
Customer Service Advocate
Five Star Call Centers
11.2013 - 06.2022
- Telecommunications: Sales, marketing and data entry.
- Consistently generated additional revenue through skilled sale techniques.
- Educated customers on product features and services, fostering better understanding and usage of offerings.
- Provided support during peak times, maintaining high service levels under pressure while meeting deadlines.
- Resolved customer inquiries, ensuring accurate and timely responses.
- Manager: Joel Sylvester 605-978-2100
- Reference: Laurell Kaple 605-496-3392
- Barry Miller 605-496-2655
Collector
NCB Management
09.2012 - 05.2013
- Contacted customers to discuss payment schedules and set up or immediately process payments.
- Improved customer satisfaction by effectively resolving delinquent accounts through negotiation and payment plans.
- Manager: Scott Held 605-271-5641
- Reference: Ben Boskey 605-376-5976
Customer Service Analyst
Quest Communications
03.2008 - 03.2009
- Resolved complex customer inquiries through effective problem-solving and communication strategies.
- Boosted sales revenue by skillfully promoting diverse service options.
- Answered constant flow of customer calls with minimal wait times.
- Cultivated customer loyalty, promoted repeat business, and improved sales.
- Reference: Josh Lanier. 605-323-4134
Education
Bachelor of Science - Sociology
Wayne State University
Wayne, NEPsychology / Music
Mount Marty University
08-1994
Skills
- Call center experience
- Delinquent account management
- Payment acceptance
- Billing and collections best practices
- Relationship building
- Sales experience
- Outbound calling
- Credit and collections
- Customer service
Timeline
Customer Service Banking Associate
Wells Fargo
07.2025 - 11.2025
Customer Service Representative
First Interstate Bank
08.2022 - 03.2024
Customer Service Advocate
Five Star Call Centers
11.2013 - 06.2022
Collector
NCB Management
09.2012 - 05.2013
Customer Service Analyst
Quest Communications
03.2008 - 03.2009
Psychology / Music
Mount Marty University
Collector
First National Bank of Omaha
Bachelor of Science - Sociology
Wayne State University