Summary
Overview
Work History
Skills
LANGUAGES
Interests
Timeline
Generic

Deng Bior Kuir

Bellevue,NE

Summary

Dedicated and skilled professional with a proven track record as the owner of a successful photography studio. Seeking a challenging position in a dynamic environment where I can utilize my creativity and expertise to contribute to the growth and success of the organization. Passionate about capturing moments and creating lasting memories.

Overview

8
8
years of professional experience

Work History

OWNER

Studio503
Los Angeles
02.2022 - Current
  • Oversaw all aspects of daily operations at photography studio, including scheduling appointments, managing staff, and overseeing client relations.
  • Developed and implemented marketing strategies to drive new business and increase revenue, resulting in a 20% increase in sales within the first year.
  • Produced high-quality portrait, wedding, and event photography for clients, ensuring exceptional customer satisfaction and repeat business.
  • Collaborated with vendors and industry professionals to stay current on trends and techniques in photography, continuously enhancing studio offerings.
  • Cultivated a positive studio environment, enhancing team morale and fostering creativity among staff to elevate overall service quality.
  • Streamlined appointment scheduling processes, improving efficiency and reducing client wait times, leading to increased customer satisfaction.
  • Spearheaded a social media campaign to showcase portfolio, attracting a wider audience and generating substantial improvements in client inquiries.

CUSTOMER SUPPORT SPECIALIST

Union Bank & Trust
Lincoln, NE
08.2024 - 09.2025
  • Educate and assist customers with account inquiries as well as product and service-related issues over the phone, through online chat, email, and the Secure Message Center.
  • Solve problems, cross-sell products and services, and complete applicable documentation.
  • Assist customers in 4 phone queues, including Customer Support, Debit Card, Credit Card, and UBTgo.
  • Identify, educate, and document Fraud/Compliance Issues and provide a resolution to customers.
  • Participate in outbound projects, including online follow-up and fraud alerts.
  • Document and maintain account maintenance requests efficiently and accurately.
  • Demonstrate knowledge and proven technical skills to efficiently troubleshoot and resolve customer issues.
  • Acquire general knowledge of departments such as Deposit Services, Electronic Banking, Customer Service, Operations, and Loan Collections for effective problem resolution.
  • Evaluate risk based on account review and appropriate discovery with each caller to increase various banking limits.
  • Quickly assess probable fraudulent situations and educate accordingly.
  • Proactively build customer relationships to uncover account and lending needs.
  • Promote Union Bank’s customer service philosophy.
  • Understand and adhere to all bank policies, laws, and regulations applicable to their role. Fostered strong customer relationships by actively listening to inquiries, resulting in improved satisfaction and loyalty.
  • Streamlined account inquiry processes, significantly enhancing response times and contributing to measurable improvements in customer feedback.
  • Evaluated account activities for potential fraud, implementing preventative measures that reduced risk and safeguarded customer assets.
  • Coordinated with cross-functional teams to resolve complex issues, ensuring timely solutions and a seamless customer experience.
  • Resolved customer inquiries through multiple communication channels, ensuring prompt and accurate responses.

CUSTOMER SERVICE/MANAGER

UPS
Lincoln, USA
01.2022 - 08.2024
  • Implemented new policies and procedures resulting in a 30% increase in team efficiency and productivity.
  • Streamlined inventory management processes, reducing costs by 15% and improving order fulfillment by 25%.
  • Developed and executed training programs for staff resulting in a 10% increase in employee retention and job satisfaction.
  • Reached monthly goals multiple months since taking over as a manager. Enhanced customer feedback mechanisms, leading to noticeable improvements in service quality and increased client satisfaction scores.

CASHIER / CUSTOMER SERVICE

Mr. Car Wash
Rochester, USA
06.2018 - 12.2019
  • Managed cash transactions accurately and efficiently, balancing cash drawer daily with zero discrepancies.
  • Provided exceptional customer service by greeting and assisting customers with inquiries, exchanges, and refunds in a friendly and professional manner.
  • Utilized POS system to process transactions, handle customer payments, and maintain accurate records of sales and inventory.
  • Collaborated with team members to ensure store cleanliness, organize merchandise displays, and create a welcoming environment for customers.

Skills

  • Client relations
  • Studio lighting
  • Editing software
  • Marketing
  • Creative eye
  • Business acumen
  • Customer service
  • Detail-oriented
  • Multitasking
  • Consulting
  • Operations management

LANGUAGES

English (Native).
Native or Bilingual
Arabic
Limited Working
Dinka
Native or Bilingual

Interests

Exploring distant lands, Reading, Photography, Music, Sports

Timeline

CUSTOMER SUPPORT SPECIALIST

Union Bank & Trust
08.2024 - 09.2025

OWNER

Studio503
02.2022 - Current

CUSTOMER SERVICE/MANAGER

UPS
01.2022 - 08.2024

CASHIER / CUSTOMER SERVICE

Mr. Car Wash
06.2018 - 12.2019
Deng Bior Kuir