Deng Bior Kuir
Bellevue,NE
Summary
Dedicated and skilled professional with a proven track record as the owner of a successful photography studio. Seeking a challenging position in a dynamic environment where I can utilize my creativity and expertise to contribute to the growth and success of the organization. Passionate about capturing moments and creating lasting memories.
Overview
8
8
years of professional experience
Work History
OWNER
Studio503
Los Angeles
02.2022 - Current
- Oversaw all aspects of daily operations at photography studio, including scheduling appointments, managing staff, and overseeing client relations.
- Developed and implemented marketing strategies to drive new business and increase revenue, resulting in a 20% increase in sales within the first year.
- Produced high-quality portrait, wedding, and event photography for clients, ensuring exceptional customer satisfaction and repeat business.
- Collaborated with vendors and industry professionals to stay current on trends and techniques in photography, continuously enhancing studio offerings.
- Cultivated a positive studio environment, enhancing team morale and fostering creativity among staff to elevate overall service quality.
- Streamlined appointment scheduling processes, improving efficiency and reducing client wait times, leading to increased customer satisfaction.
- Spearheaded a social media campaign to showcase portfolio, attracting a wider audience and generating substantial improvements in client inquiries.
CUSTOMER SUPPORT SPECIALIST
Union Bank & Trust
Lincoln, NE
08.2024 - 09.2025
- Educate and assist customers with account inquiries as well as product and service-related issues over the phone, through online chat, email, and the Secure Message Center.
- Solve problems, cross-sell products and services, and complete applicable documentation.
- Assist customers in 4 phone queues, including Customer Support, Debit Card, Credit Card, and UBTgo.
- Identify, educate, and document Fraud/Compliance Issues and provide a resolution to customers.
- Participate in outbound projects, including online follow-up and fraud alerts.
- Document and maintain account maintenance requests efficiently and accurately.
- Demonstrate knowledge and proven technical skills to efficiently troubleshoot and resolve customer issues.
- Acquire general knowledge of departments such as Deposit Services, Electronic Banking, Customer Service, Operations, and Loan Collections for effective problem resolution.
- Evaluate risk based on account review and appropriate discovery with each caller to increase various banking limits.
- Quickly assess probable fraudulent situations and educate accordingly.
- Proactively build customer relationships to uncover account and lending needs.
- Promote Union Bank’s customer service philosophy.
- Understand and adhere to all bank policies, laws, and regulations applicable to their role. Fostered strong customer relationships by actively listening to inquiries, resulting in improved satisfaction and loyalty.
- Streamlined account inquiry processes, significantly enhancing response times and contributing to measurable improvements in customer feedback.
- Evaluated account activities for potential fraud, implementing preventative measures that reduced risk and safeguarded customer assets.
- Coordinated with cross-functional teams to resolve complex issues, ensuring timely solutions and a seamless customer experience.
- Resolved customer inquiries through multiple communication channels, ensuring prompt and accurate responses.
CUSTOMER SERVICE/MANAGER
UPS
Lincoln, USA
01.2022 - 08.2024
- Implemented new policies and procedures resulting in a 30% increase in team efficiency and productivity.
- Streamlined inventory management processes, reducing costs by 15% and improving order fulfillment by 25%.
- Developed and executed training programs for staff resulting in a 10% increase in employee retention and job satisfaction.
- Reached monthly goals multiple months since taking over as a manager. Enhanced customer feedback mechanisms, leading to noticeable improvements in service quality and increased client satisfaction scores.
CASHIER / CUSTOMER SERVICE
Mr. Car Wash
Rochester, USA
06.2018 - 12.2019
- Managed cash transactions accurately and efficiently, balancing cash drawer daily with zero discrepancies.
- Provided exceptional customer service by greeting and assisting customers with inquiries, exchanges, and refunds in a friendly and professional manner.
- Utilized POS system to process transactions, handle customer payments, and maintain accurate records of sales and inventory.
- Collaborated with team members to ensure store cleanliness, organize merchandise displays, and create a welcoming environment for customers.
Skills
- Client relations
- Studio lighting
- Editing software
- Marketing
- Creative eye
- Business acumen
- Customer service
- Detail-oriented
- Multitasking
- Consulting
- Operations management
LANGUAGES
English (Native).
Native or Bilingual
Arabic
Limited Working
Dinka
Native or Bilingual
Interests
Exploring distant lands, Reading, Photography, Music, Sports
Timeline
CUSTOMER SUPPORT SPECIALIST
Union Bank & Trust
08.2024 - 09.2025
OWNER
Studio503
02.2022 - Current
CUSTOMER SERVICE/MANAGER
UPS
01.2022 - 08.2024
CASHIER / CUSTOMER SERVICE
Mr. Car Wash
06.2018 - 12.2019