Denise Ervin
LaVista
Summary
Adept in providing patrons with optimal customer service, while maintaining a friendly and helpful attitude. Keep work area clean, stocked and conveniently organized at all times. Successful in delivering quality service in fast-paced environments with high-volumes of patrons.
Overview
31
31
years of professional experience
1
1
Certification
Work History
Bartender
Omaha Performing Arts
08.2021 - Current
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Served high customer volumes during special events, nights, and weekends.
- Prepared custom drink orders by accurately measuring and mixing house ingredients.
- Assisted with inventorying beverage stock and bar supplies.
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
Part Time - Banquet Server / Bartender
Holiday Inn / Crown Plaza
01.2001 - 01.2003
- Set up / broke down room for Group Events
- Served buffet and seated meals
- Set up / broke down portal bar for Group Events
- Served limited cocktail, beer, and wine menu's
Assistant Mgr., Restaurant Operations
Valentino's Pizza
09.1994 - 08.1995
- Food preparation and presentation
- Hiring and training of team members
- Payroll
- Ordering supplies and taking inventory
- Cleaning and maintaining facilities
- Delivering exceptional customer service
Education
Diploma - Travel and Tourism
Nebraska College of Business
Omaha, NE01.1995
Associates Degree - Hotel / Restaurant Management
Nebraska College of Business
Omaha, NE01.1993
Skills
- Exceptional Organizational Skills
- Creative Problem Solving Expert
- Interpersonal Communication Skills Expert
- Safe service compliance
- Professional appearance
- Customer service
- Clear and effective communication
- Service-oriented mindset
- Cash and credit transactions
Certification
ServSafe Certified
Timeline
Bartender
Omaha Performing Arts
08.2021 - Current
Part Time - Banquet Server / Bartender
Holiday Inn / Crown Plaza
01.2001 - 01.2003
Assistant Mgr., Restaurant Operations
Valentino's Pizza
09.1994 - 08.1995
Associates Degree - Hotel / Restaurant Management
Nebraska College of Business
Diploma - Travel and Tourism
Nebraska College of Business
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