Denise Jackson
Lincoln
Summary
Driven Office Manager with a proven track record at Jackson & Daughter Contracting, adept in leveraging data analytics for business improvement and excelling in customer service to enhance loyalty. Skilled in staff management and operations management, successfully maximized productivity and profitability while maintaining a professional demeanor under pressure.
Overview
7
7
years of professional experience
Work History
Office Manager
Jackson & Daughter Contracting
01.2018 - Current
- Maintain positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Improve staffing during busy periods by creating employee schedules and monitoring call-outs.
- Leverage data and analytics to make informed decisions and drive business improvements.
- Evaluate employee performance and conveyed constructive feedback to improve skills.
- Use industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
Custodian
University Of Nebraska
08.2022 - 10.2023
- Reported vandalism or other damage to property to supervisor.
- Moved furniture for cleaning and set up for special events.
- Inspected facility and grounds and picked up trash or other debris impacting appearance or movement flows between spaces.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Checked in and stocked inventory throughout facility.
- Handled spills, accidents and other cleaning emergencies to maintain cleanliness standards throughout assigned shift.
- Mixed, used, and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
- Kept building spaces premises clean inside and outside.
- Covered front desk as needed and welcomed guest both in person and over the phone. Distributed calls as needed.
Education
GED -
Southeast Community College Area
Lincoln, NE06.2016
Skills
- Staff Management
- Policy Development
- Bookkeeping
- Expense Reporting
- Office Management
- Operations Management
- Contract Administration
- Billing
- Customer Service
- Team Supervision
- Data Entry
- Supply Management
- Employee Supervision
- Scheduling Coordination
Timeline
Custodian
University Of Nebraska
08.2022 - 10.2023
Office Manager
Jackson & Daughter Contracting
01.2018 - Current
GED -
Southeast Community College Area
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