Dennis Kapesi
Norfolk
Summary
Experienced in the field of accounting, bringing a strong background as a teller, recognized for efficient transaction processing and exceptional customer service. Proven ability to enhance customer satisfaction and streamline operations in fast-paced environments, consistently delivering results. Proficient in cash handling and banking software, with keen attention to detail and effective communication skills, excelling in providing top-notch service.
Overview
3
3
years of professional experience
Work History
Teller
Elkhorn Valley Bank and Trust
09.2022 - Current
- Processes daily financial transactions, including deposits, withdrawals, Loan payments and fund transfers while ensuring accuracy and compliance with banking policies.
- Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
- Provides exceptional customer service by resolving inquiries, managing disputes, and assisting with banking products and services.
- Familiar with banking-related tools such as XE, Intercept, and Image Centre.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
Front Desk Receptionist
Hampton Inn Suites
02.2024 - 07.2024
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Collected room deposits, fees, and payments.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Balanced all business day transactions using M3
Security Officer
Blueline Security Services
02.2023 - 12.2023
- Patrolled assigned areas and ensured the safety and security of the premises
- Managed truck driver sign-in and sign-out processes, ensuring proper documentation and adherence to security protocols
Night Stocker
Hy-Vee West
12.2021 - 01.2023
- Collaborated with team members to ensure efficient operations and customer satisfaction
- Performed various tasks, including stocking shelves, picking products, and maintaining cleanliness
Education
Associate’s Degree - Business Administration
Northeast Community College
Norfolk, NE12.2023
Skills
- Effective Time Management
- Effective Leadership Skills
- Customer Service Proficiency
- Clear Communication Skills
- Hospitality Support Skills
- Proficient in Microsoft Word
- Accurate Cash Management
- Strong Attention to Detail
- Technology Resource Management
- Friendly
Timeline
Front Desk Receptionist
Hampton Inn Suites
02.2024 - 07.2024
Security Officer
Blueline Security Services
02.2023 - 12.2023
Teller
Elkhorn Valley Bank and Trust
09.2022 - Current
Night Stocker
Hy-Vee West
12.2021 - 01.2023
Associate’s Degree - Business Administration
Northeast Community College
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