Desiree Nichols
Omaha
Summary
A dynamic results-orientated employee. An enthusiastic self-starter and dedicated team member with a teachable spirit, striving for excellence. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Administrative Assistant
JKE Hospitality
Omaha
12.2024 - Current
- Payroll Processing for all restaurants in company
- Submitting ACH payments and bill pay
- Ensure correct bank records
- Prepared reports and documents for internal and external communication.
- Collaborated with various departments to streamline communication and project workflows.
- Facilitated interdepartmental communication to improve project workflows.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Handled confidential documents in an organized fashion according to established protocol.
- Processed invoices for payment using accounting software applications.
- Compiled data into organized reports for management review.
- Maintained payroll journal entries to ensure proper accounting procedures.
- Processed payroll time adjustments to reflect accurate employee hours.
- Executed sales tax payments in compliance with regulatory requirements.
- Processed occupational tax payments to meet local tax obligations.
- Added journal entries to maintain accurate financial records.
- Entered invoices into the accounting system for payment processing.
Housekeeping, Front Desk, Sales, AGM
Vista Host Inc - Hampton Inn by Hilton
Collierville
07.2011 - 07.2025
- Housekeeping: Room Attendant, Laundry, Houseman, Executive Housekeeping Duties.
- Front Desk: Front Desk Agent; OnQ Certified GSA.
- Sales: Group Sales - SMERF Segment [Negotiated Group rates, Prepared welcome signs and amenities]; Salepro Accounting System [Account data entry, group data entry, merge contracts, reporting, traces]; Negotiated Proposals [Hotel Planner leads, MCVB Leads, Hilton generated leads]; Corporate Office Reporting; OnQ R&I Certified.
- AGM Duties: Credit Issues Log; Handled HHonors advance purchases; Prepared and sorted A/P Invoices for GM review; Certificate of Insurance [Audit and review log book to ensure up to date insurance certifications]; Direct Bill [Generate, file, and mail DB, Post A/R checks].
- Provided efficient breakfast service to ensure guest satisfaction.
- Contact: Kathy Mclemore - 901-854-9400
Kitchen Manager
Cyhawk Hospitality (Perkins Restaurant & Bakery)
Cheyenne
12.2020 - 05.2022
- Oversaw kitchen operations, ensuring compliance with food quality and safety standards.
- Trained and supervised kitchen staff on safe cooking techniques and sanitation practices.
- Coordinated daily kitchen activities to streamline workflow and improve service delivery.
- Managed inventory of food supplies and equipment to support consistent kitchen operations.
- Enforced sanitation protocols to meet health regulations consistently.
- Supported budgeting and monitored food costs to maintain profitability.
- Communicated effectively with front-of-house staff to ensure seamless service flow.
- Created weekly schedules for kitchen staff based on anticipated business volume.
Maintenance
Hampton Inn & Suites by Hilton
Sioux Falls
05.2019 - 05.2021
- Executed scheduled preventive maintenance on equipment to minimize downtime.
- Performed routine maintenance on equipment.
- Performed basic maintenance tasks across building to support operational functionality.
- Documented maintenance activities and inspections to ensure compliance and track performance.
Service Manager, Kitchen Manager
Perkin's Restaurant & Bakery
Golden
01.2015 - 04.2019
- Certified Trainer
- Brand Ambassador
- Service Manager
- Kitchen Manager
- Oversaw kitchen operations, ensuring food quality and safety standards compliance to maintain high customer satisfaction.
- Trained and supervised kitchen staff on safe cooking techniques and sanitation practices.
- Coordinated daily activities to enhance workflow efficiency within the kitchen.
- Ordered and maintained inventory of food supplies and equipment for optimal operation.
- Enforced sanitation protocols to meet health regulations consistently.
- Assisted with budgeting and controlled food costs to support overall profitability.
- Communicated effectively with front-of-house staff to ensure seamless service flow.
- Created weekly schedules for kitchen staff to align staffing levels with anticipated business volume.
Front Desk Agent
Capri Inc. - Home2 Suites by Hilton
01.2016 - 10.2017
- Greeted guests and checked them into rooms efficiently, ensuring a positive first impression.
- Assisted guests with inquiries about hotel services and local attractions to enhance their stay.
- Handled phone calls, providing timely information and booking assistance to support guest needs.
- Processed payments and balanced cash drawers at shift end accurately.
- Maintained a clean front desk area to enhance guest experience.
Front Desk Agent
Capri Inc. - Homewood Suites by Hilton
01.2016 - 10.2017
- Greeted guests warmly and checked them into rooms promptly.
- Assisted guests with inquiries about hotel services and local attractions, ensuring a memorable stay.
- Handled phone calls, delivering timely information and booking assistance to enhance guest satisfaction.
- Processed payments and balanced cash drawers at shift end accurately.
- Maintained clean front desk area, contributing to a welcoming atmosphere for guests.
Front Desk Agent
Vista Host Inc.- Home2 Suites by Hilton
- Greeted guests warmly and checked them into rooms promptly.
- Assisted guests with inquiries regarding hotel services and local attractions.
- Handled phone calls, providing information and booking assistance swiftly.
- Processed payments and balanced cash drawers at shift end accurately.
- Maintained a clean front desk area to enhance guest experience.
- Executed AGM duties efficiently to support daily operations.
- AGM Duties
- Helped facilitate NSO opening operations and training.
- Trained with corporate Hilton employee on Night Audit procedures.
- Breakfast Attendant
Education
GED -
GED
Skills
- Time Management
- Analytical
- Restorative
- Dependable
- Learner
- Deliberative
- Contextual
- Work Ethic
- Honest
References
- Amanda Ruchala, GM, 719-432-9795
- Shawn Kleiman, Service Manager, 720-388-0231
- Teressa Fetters, AGM, 605-496-4612
- Kathy Mclemore, GM, 901-854-9400
Honor Awards
Title/Award Name, Name of the institution that issued/awarded it
Certification
CFPM ServSafe Certified
Timeline
Administrative Assistant
JKE Hospitality
12.2024 - Current
Kitchen Manager
Cyhawk Hospitality (Perkins Restaurant & Bakery)
12.2020 - 05.2022
Maintenance
Hampton Inn & Suites by Hilton
05.2019 - 05.2021
Front Desk Agent
Capri Inc. - Home2 Suites by Hilton
01.2016 - 10.2017
Front Desk Agent
Capri Inc. - Homewood Suites by Hilton
01.2016 - 10.2017
Service Manager, Kitchen Manager
Perkin's Restaurant & Bakery
01.2015 - 04.2019
Housekeeping, Front Desk, Sales, AGM
Vista Host Inc - Hampton Inn by Hilton
07.2011 - 07.2025
Front Desk Agent
Vista Host Inc.- Home2 Suites by Hilton
GED -
GED