Devin Wagner
Bellevue,NE
Summary
Overview
3
3
years of professional experience
1
1
Certification
Work History
Information Technology Field Technician
St-Francis Ministries
08.2023 - Current
- Implemented and maintained IT infrastructure, ensuring seamless operation and adherence to industry best practices
- Conducted regular system diagnostics and troubleshooting to enhance system performance and reliability
- Collaborated with IT teams to deploy new tools and technologies, significantly enhancing organizational efficiency and productivity
- Maintained network infrastructures across three locations to optimize performance and meet specific site requirements
- Installed and configured hardware and software, providing technical support for desktops, laptops, printers, and other peripherals
- Monitored network performance and provided timely updates and patches to ensure smooth operation and minimize downtime
- Developed and maintained technical documentation and troubleshooting procedures
- Provided training and support to end-users on new systems and applications, ensuring a smooth transition
- Communicated with customers to provide updates, gather information and resolve issues.
Cyber Security Analyst Internship
DTN
05.2022 - 01.2023
- Assisted in the incident response process, including initial assessment, containment, eradication, and recovery, documenting all actions and findings
- Worked on projects for security awareness training for employees, enhancing overall organizational security posture
- Conducted research on emerging threats and cybersecurity trends to inform and improve security measures
- Worked well in a team setting, providing support and sitting in on meetings.
- Investigated and responded to email-related security incidents, analyzing email headers and logs to identify malicious content and collaborating with IT teams to mitigate threats.
- Contributed to the creation and delivery of phishing simulation campaigns and security awareness training
Education
Bachelor of Science - Cybersecurity
University of Bellevue
Bellevue, Nebraska06.2024
Associate of Science - Cyber Security
Metropolitan Community College
Omaha, Nebraska09.2022
Skills
Hardware Installation & Troubleshooting
Network Security Monitoring
Vulnerability Assessment
Email Security
System Imaging & Deployment
Customer Support
Certification
CompTIA Security+
Timeline
Information Technology Field Technician
St-Francis Ministries
08.2023 - Current
Cyber Security Analyst Internship
DTN
05.2022 - 01.2023
Associate of Science - Cyber Security
Metropolitan Community College
CompTIA Security+
Bachelor of Science - Cybersecurity
University of Bellevue
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