Summary
Overview
Work History
Skills
Timeline
Generic

Devon House

Papillion,NE

Summary

Experienced with customer relationship management, ensuring high levels of customer satisfaction. Utilizes persuasive communication techniques to drive sales and retain customer loyalty. Track record of effectively collaborating with team members to achieve sales objectives and maintain positive store environment.

Overview

8
8
years of professional experience

Work History

Sales Associate

Von Maur
Omaha, NE
09.2025 - Current
  • Assisted customers in product selection, enhancing overall shopping experience.
  • Maintained store presentation, ensuring cleanliness and organization of merchandise displays.
  • Processed transactions efficiently using point-of-sale systems to ensure accurate sales records.
  • Adapted quickly to changing store needs, demonstrating flexibility in fast-paced retail environment.

Sales Associate Manager

Von Maur
Omaha, NE
10.2024 - 09.2025
  • Led daily sales operations, ensuring team adherence to company policies and procedures.
  • Trained and mentored new associates, fostering a culture of collaboration and excellence.
  • Analyzed sales data to identify trends, enabling strategic inventory management decisions.
  • Oversaw visual merchandising standards, creating appealing displays that drove product interest and sales revenue.

Customer Service Manager

Von Maur
Omaha, NE
09.2023 - 10.2024
  • Streamlined communication between departments to ensure timely resolution of customer inquiries.
  • Conducted regular performance reviews, providing constructive feedback and coaching to staff members.
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Managed daily deposit processing operations, ensuring adherence to established procedures.

Customer Service Representative

Von Maur
Omaha, NE
02.2023 - 09.2023
  • Responded to customer inquiries via phone, email, and chat, resolving issues efficiently.
  • Processed orders and returns accurately, ensuring customer satisfaction and timely fulfillment.
  • Maintained detailed records of customer interactions using CRM software for future reference.
  • Facilitated processing and documentation of store bank deposits for accurate bookkeeping.

Sales Associate

Kohls Department Store
Papillion, NE
06.2018 - 08.2020
  • Operated point-of-sale systems efficiently, processing transactions accurately and handling cash management tasks.
  • Maintained visual merchandising standards, ensuring store displays were attractive and aligned with brand guidelines.
  • Addressed customer concerns promptly, resolving issues to maintain a high level of satisfaction and loyalty.

Skills

  • Customer service
  • Problem-solving skills
  • Multi-tasking strength
  • Cash handling
  • Teamwork and collaboration
  • Listening skills
  • Goal oriented
  • Money handling

Timeline

Sales Associate

Von Maur
09.2025 - Current

Sales Associate Manager

Von Maur
10.2024 - 09.2025

Customer Service Manager

Von Maur
09.2023 - 10.2024

Customer Service Representative

Von Maur
02.2023 - 09.2023

Sales Associate

Kohls Department Store
06.2018 - 08.2020
Devon House