Diana Morales Perez

Fusion splice and mechanical splice single mode/multimode fiber, MPO/MTP breakout to LC for data center deployments. Perform OTDR and LS/PM testing for optical power measurements, effectively testing and troubleshooting fiber links. Data Center builds: route/dress fiber trunks in trays/ladder racks.Label patch panels and enclosures. Lead small crews, train new techs on splicing, tooling and maintain detailed productions reports.

• Prepare documentation for contracts, transactions, or regulatory compliance
• Install lVP, Carpet, vinyl and all types of flooring.
• Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
• Drove work vans such as pro-masters
• Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
• Addressed inquiries, resolved customer issues and managed customer relations.
• Consulted with customers regarding needs and addressed concerns.
• Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.

• Translated client documents between languages.
• Facilitated communication for people with limited language proficiency.
• Mediated conversations for one-on-one and group discussions.
• Elaborated on concepts and ideas expressed between languages.
• Adapted products and services for target language use.

• Order materials, supplies, or equipment
• Stock supplies or merchandise
• Inspect shipments to ensure correct order fulfillment
• Discuss goods or services information with customers or patrons.
• Inspection job sites new home roofs and new starting projects with owners and Forman’s.
• Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
• Maintained polite and professional demeanor to patrons to encourage inquiries and order placements and concerns on buildings and homes to start projects.
• Got on top of customers homes and buildings to start claims and make sure every job was done and left right.

• Assist customers with seating arrangements
• Process customer bills or payments
• Take customer orders for placements
• Communicate with customers to resolve complaints or ensure satisfaction.
• Assigned tasks to associates to fit skill level and maximize team performance.
• Helped increase company profitability through customer relationship development, community involvement and marketing campaigns.
• Conducted inside training sessions to educate employees on products and company policies.
• Assisted with revenue and profitability improvements, advertising, sales and human resources initiatives.
• Organized schedules, workflows and shift coverage to meet expected business demands.