Summary
Overview
Work History
Education
Skills
References
Languages
Timeline
Generic

Diana Morales Perez

Omaha

Summary

Orchestrated seamless communication by translating messages across diverse languages with cultural sensitivity.

Preserved the original tone and content during translations, reflecting the emotions of the speaker.

Enhanced conversational proficiency in Spanish and English, fostering better interpersonal connections.

Delivered superior experiences in the roofing sector for builders and homeowners.

Overview

10
10
years of professional experience

Work History

Cabler

Commonwealth Electric
Omaha, NE
03.2025 - Current

Fusion splice and mechanical splice single mode/multimode fiber, MPO/MTP breakout to LC for data center deployments. Perform OTDR and LS/PM testing for optical power measurements, effectively testing and troubleshooting fiber links. Data Center builds: route/dress fiber trunks in trays/ladder racks.Label patch panels and enclosures. Lead small crews, train new techs on splicing, tooling and maintain detailed productions reports.

Flooring Installer and Office Assistant

Brothers Carpet
Omaha, NE
08.2019 - 10.2023
  • Prepare documentation for contracts, transactions, or regulatory compliance
  • Install lVP, Carpet, vinyl and all types of flooring.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Drove work vans such as pro-masters
  • Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
  • Addressed inquiries, resolved customer issues and managed customer relations.
  • Consulted with customers regarding needs and addressed concerns.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.

Translator and Interpreter

Nebraska Interperting
Omaha, NE
05.2021 - 2023
  • Translated client documents between languages.
  • Facilitated communication for people with limited language proficiency.
  • Mediated conversations for one-on-one and group discussions.
  • Elaborated on concepts and ideas expressed between languages.
  • Adapted products and services for target language use.

Roofing Assistant

YB Roofing
Omaha, NE
09.2017 - 05.2020
  • Order materials, supplies, or equipment
  • Stock supplies or merchandise
  • Inspect shipments to ensure correct order fulfillment
  • Discuss goods or services information with customers or patrons.
  • Inspection job sites new home roofs and new starting projects with owners and Forman’s.
  • Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
  • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements and concerns on buildings and homes to start projects.
  • Got on top of customers homes and buildings to start claims and make sure every job was done and left right.

Manager's Assistant

Sagastume Paintig
Omaha, NE
05.2016 - 06.2019
  • Assist customers with seating arrangements
  • Process customer bills or payments
  • Take customer orders for placements
  • Communicate with customers to resolve complaints or ensure satisfaction.
  • Assigned tasks to associates to fit skill level and maximize team performance.
  • Helped increase company profitability through customer relationship development, community involvement and marketing campaigns.
  • Conducted inside training sessions to educate employees on products and company policies.
  • Assisted with revenue and profitability improvements, advertising, sales and human resources initiatives.
  • Organized schedules, workflows and shift coverage to meet expected business demands.

Education

High School Diploma -

Omaha South Magnet High School
Omaha, NE
05.2020

Skills

  • Enhanced client satisfaction through proactive relationship building
  • Delivered accurate document translations to streamline communication processes
  • Achieved clear understanding through effective verbal and written communication
  • Elevated client services experience through attentive support
  • Utilized fluency in Spanish and English to connect with a wider audience
  • Boosted customer engagement through targeted interactions

References

REFERENCES Contact: (402) 510-2624 Relationship: Taught me Dolores Morales Contact: (531) 228-0633 Relationship: undefined Gerson Sagastume

Languages

Spanish
Native or Bilingual
English
Full Professional

Timeline

Cabler

Commonwealth Electric
03.2025 - Current

Translator and Interpreter

Nebraska Interperting
05.2021 - 2023

Flooring Installer and Office Assistant

Brothers Carpet
08.2019 - 10.2023

Roofing Assistant

YB Roofing
09.2017 - 05.2020

Manager's Assistant

Sagastume Paintig
05.2016 - 06.2019

High School Diploma -

Omaha South Magnet High School
Diana Morales Perez