Diane Sedlak
Lincoln
Summary
Experienced Medical Office Professional with 30 years in healthcare administration and operations. Led teams as Billing Department Supervisor, Front Desk Supervisor, and Clinical Information Specialist, specializing in revenue cycle management, patient relations, and scheduling coordination. Improved office efficiency and enhanced patient service through effective collaboration with providers and staff in fast-paced clinical settings.
Overview
30
30
years of professional experience
Work History
Clinical Information Specialist
Ear, Nose, & Throat Specialties
Lincoln
05.1996 - Current
- Managed patient medical records and ensured compliance with privacy regulations.
- Organized and maintained electronic and paper records to enhance retrieval efficiency.
- Assisted in training new staff on record management procedures and software systems.
- Implemented standardized processes for record requests and releases to ensure timely access to information.
- Adhered to HIPAA guidelines when handling protected health information.
- Responded to inquiries about patient record status to facilitate prompt access for healthcare providers.
- Performed data entry into electronic health record systems.
- Transferred patient records to appropriate parties to support accurate and prompt medical decision-making.
Front Desk Supervisor
Ear, Nose, & Throat Specialties
Lincoln
05.1996 - Current
- Supervised front desk operations for a busy ear, nose, and throat specialty clinic.
- Coordinated patient scheduling and managed appointment reminders to optimize clinic workflow.
- Trained staff on customer service protocols and office procedures.
- Handled patient inquiries and resolved issues to enhance patient satisfaction and experience.
- Supervised daily operations at the front desk including check-ins and checkouts, reservations.
- Greeted and welcomed guests in a friendly, professional manner.
- Monitored front desk staff to ensure delivery of high-quality customer service.
- Processed payments, cashiering duties and credit card transactions accurately.
- Performed administrative tasks such as filing documents, answering phone calls and emails.
Billing Supervisor
Ear, Nose, & Throat Specialties
Lincoln
05.1996 - Current
- Supervised billing team to ensure accurate invoicing and payment processing.
- Managed patient accounts and verified insurance claims for timely reimbursement.
- Reviewed customer account information for accuracy prior to submitting invoices for payment approval.
- Maintained current working knowledge of CPT and ICD-9 coding principles, government regulation, protocols and third-party billing requirements.
- Compiled monthly reports on outstanding debtors' balances and provided actionable recommendations for enhancing collection strategies.
- Maintained records of all transactions including billings, payments received, and any adjustments made to customer accounts.
- Facilitated communication between departments to enhance patient service and satisfaction.
- Assisted accounting department with month-end closing activities such as preparing journal entries and adjusting entries related to billing functions.
Education
High School Diploma -
St. Thomas Aquinas High School
David City, NESkills
- EHR management
- HIPAA compliance
- Patient record retrieval
- Insurance verification
- Billing accuracy
- Data analysis
- Record organization
- Patient engagement
- Cross-functional collaboration
- Problem solving
- Time management
- Effective communication
Timeline
Clinical Information Specialist
Ear, Nose, & Throat Specialties
05.1996 - Current
Front Desk Supervisor
Ear, Nose, & Throat Specialties
05.1996 - Current
Billing Supervisor
Ear, Nose, & Throat Specialties
05.1996 - Current
High School Diploma -
St. Thomas Aquinas High School