Diane White
Omaha
Summary
Versatile specialist in customer service and educational support with a track record of improving student engagement and satisfaction. Proficient in handling diverse inquiries, maintaining positive relationships, and implementing individualized learning plans to support all students.
Overview
22
22
years of professional experience
Work History
Instructional Paraprofessional
Omaha Public Schools
Omaha
06.2025 - Current
- Supported students with individualized learning plans and accommodations.
- Collaborated with educators to implement effective teaching strategies.
- Facilitated small group activities to enhance student engagement and understanding.
- Conducted one-on-one tutoring sessions with struggling learners.
- Monitored student progress and provided feedback to teachers regularly.
- Supported teachers in lesson preparation and classroom management to enhance instructional effectiveness.
- Ensured a safe and positive learning environment, promoting student well-being and engagement.
- Engaged parents in discussions about student needs and progress to foster a collaborative support network.
- Provided classroom support throughout planned instruction and individual lessons.
- Complied with instructor-developed IEPs and made informed recommendations for adjustments.
Communication Clerk II
Metropolitan Utilities District Of Omaha
01.2017 - Current
- Coordinated communications for public inquiries and service requests, enhancing responsiveness and support.
- Responded to emergency calls from the public promptly.
- Dispatched critical information to field personnel.
- Communicated effectively with fellow dispatchers during and after emergency situations.
- Directed incoming calls to appropriate departments or personnel, facilitating efficient resolution of inquiries.
- Reviewed schedules and service orders to ensure timely preparation for upcoming business days.
- Completed all required training activities in a timely manner.
- Demonstrated the ability to utilize multiple screens and programming simultaneously.
Credit Service Clerk II
Metropolitan Utilities District Of Omaha
01.2010 - Current
- Established payment plans and assisted customers in maintaining their utility services.
- Responded to customer inquiries regarding outstanding billing and disconnect notices.
- Created service orders for customers and placed emergency orders.
Customer Service Clerk I
Metropolitan Utilities District Of Omaha
08.2004 - Current
- Answered customer calls promptly, assisted with account needs, and effectively resolved issues to enhance customer satisfaction.
- Determined nature of calls through active listening to address inquiries clearly and professionally.
- Earned multiple customer service awards for delivering quality support and maintaining accuracy recognized by customers and coworkers.
Education
Bachelor of Applied Science - Criminal Justice Administration
Bellevue University
Bellevue, NE04-2008
Associate of Applied Science - Early Childhood Education
Metropolitan Community College Area
Omaha, NE01-2000
Associate of Applied Business - Legal Assistant
Nebraska College of Business
Omaha, NE01-1993
Master of Arts - Teaching Elementary Education
Western Governors University
Salt Lake City, UT05-2026
Skills
- IEP Student Records
- Instructional Assistance
- Individual Support
- Student Advocacy
- Inclusive Education
- Special Education Compliance
- Differentiated Instruction
- Teaching Methods
- Student Engagement
- Student Supervision
- Activity Facilitation
- Monitoring Students
- Classroom Organization
- Teacher Support
- Instructional Support
- Family Engagement
- Effective Communication
- Collaborative Planning
- Conflict Resolution
- Phone Etiquette
- Customer Service
- Customer support
- Task Management
- Prioritization
- Data Updating
- Office Applications
- Safety Procedures
- Adaptable
- Task Management
Timeline
Instructional Paraprofessional
Omaha Public Schools
06.2025 - Current
Communication Clerk II
Metropolitan Utilities District Of Omaha
01.2017 - Current
Credit Service Clerk II
Metropolitan Utilities District Of Omaha
01.2010 - Current
Customer Service Clerk I
Metropolitan Utilities District Of Omaha
08.2004 - Current
Bachelor of Applied Science - Criminal Justice Administration
Bellevue University
Associate of Applied Science - Early Childhood Education
Metropolitan Community College Area
Associate of Applied Business - Legal Assistant
Nebraska College of Business
Master of Arts - Teaching Elementary Education
Western Governors University