DONALD SMITH
Bellevue
Summary
Dynamic professional with a proven track record at Union Pacific, excelling in operations management and strategic decision-making. Enhanced customer satisfaction through effective conflict resolution and streamlined workflows, while mentoring teams to maximize performance. Skilled in risk management, ensuring compliance and safety in high-pressure environments.
Overview
37
37
years of professional experience
Work History
Corridor Manager
Union Pacific
06.2006 - Current
- Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
- Developed comprehensive risk management plan, minimizing potential disruptions to business operations.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Established team priorities, maintained schedules and monitored performance.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
Train Dispatcher
Union Pacific
06.2000 - 06.2006
- Reduced delays by optimizing train routing and resolving conflicts in a timely manner.
- Managed crew assignments effectively for optimal utilization of available personnel resources.
- Coordinated emergency response efforts, minimizing impact on overall operations.
- Provided comprehensive dispatcher training to new hires, fostering a skilled and prepared workforce.
- Maintained up-to-date knowledge of industry regulations to ensure compliance in all aspects of dispatching activities.
- Ensured seamless transition during shift changes through detailed handover procedures, reducing risks associated with miscommunication or missed updates on ongoing situations.
Air Traffic Controller
US Air Force
10.1988 - 05.2000
- Managed complex situations under pressure, demonstrating exceptional decision-making abilities for the safe management of aircraft.
- Controlled arrivals and departures and transitioned aircraft across airfield and flight line.
- Maintained clear communication with pilots, ground crews, and other controllers to ensure smooth coordination of aircraft movements.
- Provided accurate weather updates to pilots, enabling informed decisions regarding flight paths and potential hazards.
- Implemented contingency plans during emergency situations to minimize risks while maintaining efficient air traffic management practices.
Education
No Degree - Air Traffic Control
USAF
US Air Force05-1989
High School Diploma -
Bellevue East High School
Bellevue, NE05-1987
Skills
- Service excellence
- Effective team leadership
- Effective time management
- Strategic decision-making
- Strategic planning
- Operations management
- Performance management
- Conflict resolution
- Emergency response
- Clear communication
- Safety procedures
- Risk management
- Teamwork and collaboration
Timeline
Corridor Manager
Union Pacific
06.2006 - Current
Train Dispatcher
Union Pacific
06.2000 - 06.2006
Air Traffic Controller
US Air Force
10.1988 - 05.2000
No Degree - Air Traffic Control
USAF
High School Diploma -
Bellevue East High School
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