DONALD SMITH
Bellevue
Summary
Dynamic professional with a proven track record at Union Pacific, excelling in operations management and strategic decision-making. Enhanced customer satisfaction through effective conflict resolution and streamlined workflows, while mentoring teams to maximize performance. Skilled in risk management, ensuring compliance and safety in high-pressure environments.
Overview
37
37
years of professional experience
Work History
Corridor Manager
Union Pacific
Omaha, NE
06.2006 - Current
- Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
- Developed comprehensive risk management plan, minimizing potential disruptions to business operations.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Established team priorities, maintained schedules and monitored performance.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
Train Dispatcher
Union Pacific
Omaha, NE
06.2000 - 06.2006
- Reduced delays by optimizing train routing and resolving conflicts in a timely manner.
- Managed crew assignments effectively for optimal utilization of available personnel resources.
- Coordinated emergency response efforts, minimizing impact on overall operations.
- Provided comprehensive dispatcher training to new hires, fostering a skilled and prepared workforce.
- Maintained up-to-date knowledge of industry regulations to ensure compliance in all aspects of dispatching activities.
- Ensured seamless transition during shift changes through detailed handover procedures, reducing risks associated with miscommunication or missed updates on ongoing situations.
Air Traffic Controller
US Air Force
US Air Force
10.1988 - 05.2000
- Managed complex situations under pressure, demonstrating exceptional decision-making abilities for the safe management of aircraft.
- Controlled arrivals and departures and transitioned aircraft across airfield and flight line.
- Maintained clear communication with pilots, ground crews, and other controllers to ensure smooth coordination of aircraft movements.
- Provided accurate weather updates to pilots, enabling informed decisions regarding flight paths and potential hazards.
- Implemented contingency plans during emergency situations to minimize risks while maintaining efficient air traffic management practices.
Education
No Degree - Air Traffic Control
USAF
US Air Force05-1989
High School Diploma -
Bellevue East High School
Bellevue, NE05-1987
Skills
- Service excellence
- Effective team leadership
- Effective time management
- Strategic decision-making
- Strategic planning
- Operations management
- Performance management
- Conflict resolution
- Emergency response
- Clear communication
- Safety procedures
- Risk management
- Teamwork and collaboration
Timeline
Corridor Manager
Union Pacific
06.2006 - Current
Train Dispatcher
Union Pacific
06.2000 - 06.2006
Air Traffic Controller
US Air Force
10.1988 - 05.2000
No Degree - Air Traffic Control
USAF
High School Diploma -
Bellevue East High School