Donna Bouwens
Lincoln
Summary
Sales Operations Coordinator with a proven track record at Securitas Healthcare, excelling in customer relationship building and problem-solving. Enhanced client satisfaction through meticulous order processing and effective communication. Recognized for improving project execution and fostering collaboration across teams, ensuring timely delivery and positive client experiences.
Strong understanding of team collaboration and strategic planning to achieve organizational goals.
Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
20
20
years of professional experience
Work History
Sales Operations Coordinator
Securitas Healthcare
01.2024 - Current
- Coordinated cross-functional projects, ensuring timely completion and alignment with company goals.
- Reduced errors in order processing through meticulous attention to detail and strict adherence to guidelines.
- Strengthened relationships with key clients by providing exceptional support during the entire sales cycle.
- Enhanced communication between sales teams and other departments for better collaboration and improved results.
- Improved customer satisfaction rates by addressing concerns promptly and professionally.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Researched issues to obtain appropriate answers to customer inquiries.
Account Coordinator
Sysco Lincoln
04.2020 - 05.2023
- Streamlined communication between clients and internal teams for seamless project execution.
- Ensured timely response to client inquiries by maintaining open lines of communication through email correspondence or phone calls.
- Escalated issues to appropriate channels as necessary.
- Maintained detailed records of account activities, ensuring accurate invoicing.
- Asked appropriate open-ended questions to discover customers' needs and requirements.
- Enhanced client satisfaction by effectively managing multiple projects and ensuring timely delivery.
- Facilitated onboarding of new clients, ensuring smooth transition and positive initial experience.
- Coordinated with sales teams to streamline communication, improving effectiveness of client presentations and meetings.
Customer Service Representative
Sysco Lincoln
04.2005 - 04.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Education
High School Diploma -
Lincoln Southeast High
Lincoln, NE06-1980
Skills
- Customer relationship building
- Motivational skills
- Collaborative mindset
- Salesforce
- Willingness to learn
- Problem-solving
- Attention to detail
- Multitasking
- Reliability
- Excellent communication
- Customer satisfaction
- Organizational skills
Timeline
Sales Operations Coordinator
Securitas Healthcare
01.2024 - Current
Account Coordinator
Sysco Lincoln
04.2020 - 05.2023
Customer Service Representative
Sysco Lincoln
04.2005 - 04.2020
High School Diploma -
Lincoln Southeast High
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