DONTRICEA ASHLEY
Omaha
Overview
10
10
years of professional experience
Work History
Window Clerk
United States Postal Service
06.2022 - Current
- Assisted customers with postage purchases, maintaining a high level of product knowledge to provide accurate information.
- Managed financial transactions, ensuring accuracy in cash handling and balancing daily accounts.
- Enhanced customer satisfaction by providing efficient and friendly service at the window counter.
- Promoted customer loyalty by offering personalized assistance with their mailing needs based on individual preferences.
Intake Specialist
North End Teleservice(DHHS)
05.2022 - 06.2022
- Collected and verified customer data through telephone interactions.
- Ensured information accuracy by utilizing database tools.
- Maintained strict data security protocols.
- Supported development of new and existing applications.
Advisor I
North End Teleservices (Nelnet)
01.2022 - 02.2022
- Resolved account-related issues via customer telephone interactions.
- Maintained secure handling practices for critical data.
- Maintained accurate records in customer accounts.
- Communicate effectively with both customers and my team
BDC Representative
Edwards Auto Group
06.2021 - 11.2021
- Correspond with internet-based clients and leads using preferred contact methods, including phone calls, emails, or face-to-face interactions.
- Organized schedules for interested purchasers.
- Handled Internet sales leads and ensured prompt response to inquiries.
- Captured recurring business through regular updates of client database.
Cleaning Specialist
FBG Service Corporation
01.2018 - 04.2021
- Utilized appropriate techniques and equipment for effective cleaning.
- Complies with all safety policies and procedures relating to performance of tasks
- Ensures cleanliness in restrooms through thorough scrubbing, sanitization, and supply stocking.
- Accepts accountability for all assigned building keys, master keys, and access cards
Environmental Services
Sarpy County Courthouse
11.2020 - 02.2021
- Keeps building and property in clean and orderly condition by dusting furniture, walls, and equipment
- Performs heavy cleaning duties: sweeps, mops, scrubs, or vacuums floors, gathers and empties trash
- Manages inventory of cleaning and notifies foreman regarding the need for repairs or additions to building operating systems
- Used assorted equipment such as vacuum, floor buffer and washer as well as a fog disinfectant machine
Housekeeping/Front Desk Receptionist
Keystone Villa Senior Living
04.2019 - 09.2020
- Maintains all assigned areas in a clean and sanitary condition: Wash, dust, polish, vacuum and sweep
- Ensures adequate stock of cleaning supplies and maintains equipment to perform job duties
- Adapts to change around working situations
- Responsible for cleaning a minimum of twelve rooms daily
Preschool Lead Teacher
Element Learning Center
09.2016 - 07.2019
- Provides daily updates on the children's health and emotional well-being to their parents
- Plans weekly for 10-12 children with varying developmental needs and created a rich learning environment
- Designs an effective room arrangement that supports the development level of the children
- Receives CPR/First Aid training and CDA certification
Lead Toddler Teacher
Saint Cecilia Childcare
10.2015 - 09.2016
- Facilitates children's emotional and social growth.
- Contributed to establishing a collaborative and nurturing classroom environment.
- Designs and delivers lesson plans suitable for various age categories.
- Ensures safe play area by focusing on cleanliness and organization.
Education
High School Diploma -
Central High School
Omaha, NE05.2010
Skills
- Motivational skills
- Cash handling expertise
- Accountability
- Customer service
- Pallet jack operation
- Team management
- Cash register operation
- Cash handling accuracy
- Cleaning techniques
- Storage organization
- Stock replenishment
- Payment processing
Timeline
Window Clerk
United States Postal Service
06.2022 - Current
Intake Specialist
North End Teleservice(DHHS)
05.2022 - 06.2022
Advisor I
North End Teleservices (Nelnet)
01.2022 - 02.2022
BDC Representative
Edwards Auto Group
06.2021 - 11.2021
Environmental Services
Sarpy County Courthouse
11.2020 - 02.2021
Housekeeping/Front Desk Receptionist
Keystone Villa Senior Living
04.2019 - 09.2020
Cleaning Specialist
FBG Service Corporation
01.2018 - 04.2021
Preschool Lead Teacher
Element Learning Center
09.2016 - 07.2019
Lead Toddler Teacher
Saint Cecilia Childcare
10.2015 - 09.2016
High School Diploma -
Central High School