Dora Bermudez
Lincoln
Summary
Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.
Overview
4
4
years of professional experience
Work History
Service Advisor
DuTeau Subaru
12.2023 - 06.2024
- Enhanced customer satisfaction by providing timely and accurate service recommendations.
- Streamlined appointment scheduling for improved efficiency and increased daily appointments.
- Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.
- Collaborated with parts department to expedite necessary repairs, minimizing downtime for customers'' vehicles.
Server
Cheddars Scratch Kitchen
08.2023 - 12.2023
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
Assistant Manager
Express Pawn Shop
01.2022 - 08.2023
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Completed inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Trained new employees on the system and on floor
- Evaluated value of items coming in for sale or for pawn
Barista
Caribou Coffee
03.2021 - 12.2021
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Cleaned counters, machines, utensils and seating areas daily.
- Controlled line and crowd with quick, efficient service.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Educated coworkers and customers about new products.
Front Desk Receptionist
Jacobs Family Dentistry
08.2020 - 05.2021
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Collected room deposits, fees and payments.
- Used internal software to process reservations, check-ins and check-outs.
Education
No Degree - Music
Concordia University
Seward, NE12.2026
High School Diploma -
Grand Island Senior High School
Grand Island, NE12.2020
Skills
- Computer Proficiency
- Managing Multiple Priorities
- Product and Service Knowledge
- Scheduling and Coordinating
- Vendor Negotiations
- Effective Selling Techniques
- Social Perceptiveness
- Spanish Interpreting
- Strong Telephone Etiquette
Timeline
Service Advisor
DuTeau Subaru
12.2023 - 06.2024
Server
Cheddars Scratch Kitchen
08.2023 - 12.2023
Assistant Manager
Express Pawn Shop
01.2022 - 08.2023
Barista
Caribou Coffee
03.2021 - 12.2021
Front Desk Receptionist
Jacobs Family Dentistry
08.2020 - 05.2021
No Degree - Music
Concordia University
High School Diploma -
Grand Island Senior High School
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