Dustin Monroe
3425 N Cotner Blvd Lincoln,NE
Summary
Accomplished Assistant Manager of Store Operations with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.
Overview
8
8
years of professional experience
Work History
Route Sales Representative
Frito-Lay
02.2024 - Current
- Delivered top customer satisfaction, reviewing feedback closely, and addressing needs and requests of account holders.
- Maintained positive relationships with customers using good communication and follow-through abilities.
- Collaborated with customers to identify needs and provided catered solutions
- Developed and implemented promotional strategies to boost sales and customer loyalty.
- Trained new Route Sales Representatives, sharing best practices for success in the role.
Assistant Manager of Store Operations
Hy-Vee
10.2020 - 01.2024
- Improved store efficiency by streamlining operational processes and implementing new inventory management systems.
- Managed daily store operations to ensure optimal customer service and employee productivity.
- Enhanced employee performance through regular coaching, training, and constructive feedback sessions.
- Established strong vendor relationships for timely delivery of products, reducing stockouts and improving customer satisfaction.
- Collaborated with the Store Manager to develop strategic plans for sales growth and operational improvements.
- Played an integral role in driving store sales by providing exceptional customer service and resolving issues swiftly.
- Fostered a positive workplace culture by consistently demonstrating leadership qualities such as integrity, professionalism, and open communication.
- Supported marketing initiatives by executing in-store promotions and events according to corporate guidelines.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
Service Manager
Hy-Vee
05.2019 - 10.2020
- Improved customer satisfaction by implementing streamlined service processes and staff training programs.
- Reduced service downtime for customers by proactively addressing potential issues and maintaining clear communication channels.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
General Merchandise Clerk
Hy-Vee
07.2016 - 05.2019
- Improved customer satisfaction by providing efficient and friendly service at the checkout counter.
- Maintained a clean and organized store environment, ensuring a positive shopping experience for customers.
- Assisted in inventory management by accurately tracking merchandise levels and reporting discrepancies to the supervisor.
- Contributed to increased sales through effective product displays and strategic merchandising techniques.
- Handled customer inquiries and resolved issues promptly, resulting in enhanced customer loyalty.
- Maximized shelf space utilization by implementing effective stocking strategies that improved product visibility.
Education
Southeast Community College
Lincoln, Nebraska, NE05.2019
Nebraska Wesleyan University
Lincoln, NE12.2018
High School Diploma -
Malcolm Public Schools
Malcolm, NE05.2016
Skills
- Customer Service
- Product and Service Sales
- Special Assignments
- Resolving Operational Issues
- Staff Management
- POS Systems Operations
- Order Management
- Compliance Requirements
- Inventory Counting
- Profit and Loss
Timeline
Route Sales Representative
Frito-Lay
02.2024 - Current
Assistant Manager of Store Operations
Hy-Vee
10.2020 - 01.2024
Service Manager
Hy-Vee
05.2019 - 10.2020
General Merchandise Clerk
Hy-Vee
07.2016 - 05.2019
Southeast Community College
Nebraska Wesleyan University
High School Diploma -
Malcolm Public Schools
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