Dylan Diemer
Omaha
Summary
Proven professional with a track record of enhancing customer satisfaction and streamlining operations at Gorges Volvo Cars. Excelled in roles requiring dependability, administrative support, and effective team communications. Achieved significant improvements in client retention and operational efficiency by leveraging skills in vehicle coordination and customer service.
Overview
2
2
years of professional experience
Work History
Lot Porter
Gorges Volvo Cars
03.2024 - Current
- Communicated with service team and other staff to assist customers.
- Ensured timely delivery of vehicles to customers by coordinating with the service department for necessary preparations.
- Enhanced customer satisfaction by maintaining a clean and organized vehicle lot for easy access and visibility.
- Enhanced dealership reputation, consistently providing exceptional customer service during interactions with clients on the lot.
Office Cordinator
DataShield
08.2023 - 03.2024
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Provided administrative support to staff members, assisting with daily tasks as needed to promote productivity across the organization.
- Tracked records, filed documents, and maintained communication between clients to manage office activities.
- Served as a point of contact for clients visiting the office, providing exceptional customer service that led to increased client retention rates.
Teller
First Interstate Bank
02.2023 - 08.2023
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Processed customer transactions promptly, minimizing wait times.
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
Education
High School Diploma -
Millard South Highschool
Omaha, NENo Degree -
University of Nebraska At Omaha
Omaha, NESkills
- Teamwork
- Work independently
- Team communications
- Customer satisfaction
- Ensuring customer satisfaction
- Vehicle transportation
- Vehicle cleaning
- Parking lot coordination
- Dependability
- Data entry
- Administrative support
Timeline
Lot Porter
Gorges Volvo Cars
03.2024 - Current
Office Cordinator
DataShield
08.2023 - 03.2024
Teller
First Interstate Bank
02.2023 - 08.2023
High School Diploma -
Millard South Highschool
No Degree -
University of Nebraska At Omaha
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