Dylan Schultz
Bennington
Summary
Detail-oriented professional with over 8 years in the automotive service industry. Skilled in work order management, customer follow-up, and training staff. Committed to delivering exceptional customer experiences and optimizing service department efficiency.
Overview
14
14
years of professional experience
Work History
Automotive Service Advisor Assistant/Lead Concierge
Woodhouse Cadillac
Omaha, NE
09.2017 - Current
- Assisted customers in understanding service options and recommendations.
- Coordinated service appointments, ensuring optimal scheduling and customer satisfaction.
- Maintained accurate records of customer interactions and service history.
- Communicated effectively with technicians to relay customer concerns and service updates.
- Trained new staff on service procedures and customer engagement techniques.
- Supported Service Advisor with daily tasks, ensuring smooth operations within the service department.
- Utilized company software systems accurately for appointment scheduling, invoicing, and data entry, ensuring proper record-keeping and financial tracking.
- Provided exceptional customer service, resulting in high levels of satisfaction and referrals from clients.
- Participated in ongoing training programs, staying current on industry trends and best practices for automotive servicing.
- Kept an organized workspace to improve workflow efficiency within the service department.
Framing Carpenter/Siding Installer
Independent Employer
Omaha, NE
07.2015 - 09.2017
- Constructed framing structures using precision tools and techniques to ensure structural integrity.
- Interpreted blueprints and building plans to execute accurate measurements and installations.
- Successfully met deadlines through effective time management skills and prioritizing tasks according to project requirements.
Sheet Metal Roofer
Scott Enterprises
Omaha, NE
02.2015 - 07.2015
- Installed sheet metal roofing systems according to project specifications and safety standards.
- Conducted inspections on completed installations for quality assurance and compliance with regulations.
- Operated power tools and machinery to prepare materials for roofing applications efficiently.
- Collaborated with team members to troubleshoot installation challenges and implement effective solutions.
School-Age Lead Teacher
Atonement Child Care Center
Omaha, NE
08.2012 - 04.2015
- Developed and implemented age-appropriate lesson plans fostering cognitive and social development.
- Supervised classroom activities, ensuring compliance with safety regulations and educational standards.
- Organized extracurricular activities promoting teamwork, creativity, and physical well-being among students.
Education
No Degree - Architecture
Metropolitan Community College
Omaha, NEHigh School Diploma -
Omaha Burke High School
Omaha, NE05-2014
Skills
- Empathy and patience
- Customer follow-up
- Work order management
- Appointment scheduling
- Strong work ethic
- Customer service
- Attention to detail
- Excellent communication
- Quality control
Timeline
Automotive Service Advisor Assistant/Lead Concierge
Woodhouse Cadillac
09.2017 - Current
Framing Carpenter/Siding Installer
Independent Employer
07.2015 - 09.2017
Sheet Metal Roofer
Scott Enterprises
02.2015 - 07.2015
School-Age Lead Teacher
Atonement Child Care Center
08.2012 - 04.2015
No Degree - Architecture
Metropolitan Community College
High School Diploma -
Omaha Burke High School