Edouardo-risch BYLL
Bellevue
Summary
Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Tier 2 Technical Support Specialist
DOTComm
08.2024 - Current
- Diagnosed and troubleshot hardware, software and network issues.
- Installed and configured operating systems and applications.
- Helped streamline repair processes and update procedures for support action consistency.
- Tested new software and hardware prior to deployment.
- Installed, configured and maintained computer systems and network connections.
- Patched software and installed new versions to eliminate security problems and protect data.
- Configured and tested new software and hardware.
Networking Engineer
Bellevue University
08.2021 - 03.2024
- Monitored system performance to identify potential issues.
- Collaborated with cross-functional teams to develop effective network strategies, streamlining processes and improving overall efficiency.
- Documented processes and procedures for efficient knowledge transfer, enabling smoother onboarding of new team members.
- Managed large-scale projects, ensuring successful implementation of new technologies within budget constraints and deadlines.
- Reduced downtime for clients by troubleshooting and resolving complex networking issues in a timely manner.
- Provided network support services for devices such as hubs, bridges, routers, and other hardware.
- Created VPN infrastructure and allowed for secure remote connections.
- Acquired and maintained advanced knowledge of networking protocols.
Help Desk Analyst
Bellevue University
06.2019 - 08.2021
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Used ticketing systems to manage and process support actions and requests.
- Collaborated with IT team members to identify trends in reported issues, leading to proactive solutions for recurring problems.
- Maintained detailed documentation of all help desk interactions for future reference and analysis.
- Logged support tickets and closed when issues were resolved.
- Trained and supported end-users with software, hardware, and network standards and use processes.
- Resolved technical issues by troubleshooting.
- Configured hardware and granted system permissions to new employees.
Education
Bachelor of Science - Cyber Security
Bellevue University
Skills
- Operating System Support
- Help Desk Support
- Software Installation
- Network configuration
- Hardware Installation
- Hardware troubleshooting
- Asset Management
- Virtualization Technologies
- Remote Desktop Assistance
- Remote Support
- Device Driver Management
- Network Troubleshooting
- Software installation
Certification
Comptia Networking
Comptia Security +
CISSP Pending
Languages
French
Native or Bilingual
Timeline
Tier 2 Technical Support Specialist
DOTComm
08.2024 - Current
Networking Engineer
Bellevue University
08.2021 - 03.2024
Help Desk Analyst
Bellevue University
06.2019 - 08.2021
Bachelor of Science - Cyber Security
Bellevue University
Similar Profiles
Sean Michael MoranSean Michael Moran
Strategic Account Executive, Amazon 3P Business (L6 AR III, Consumables) at AmazonStrategic Account Executive, Amazon 3P Business (L6 AR III, Consumables) at Amazon
Jamie SchleyerJamie Schleyer
Floor PLanning Process Manager at PL MarketingFloor PLanning Process Manager at PL Marketing
Markus WhiteakerMarkus Whiteaker
Lawn Mower at NieghborsLawn Mower at Nieghbors
Darlene SpaethDarlene Spaeth
CYP Program Assistant at Department Of The Air ForceCYP Program Assistant at Department Of The Air Force
Jarvis BetheaJarvis Bethea
Tier 1/Tier 2 Technical Support Specialist at ServITTier 1/Tier 2 Technical Support Specialist at ServIT