Emily Zyla
Omaha
Summary
Customer-focused and detail-oriented professional with strong communication and problem-solving skills, seeking a Call Center Representative position with Omaha Public Power District. Experienced in handling high-volume customer interactions, resolving inquiries efficiently, and maintaining a calm, professional demeanor in fast-paced environments. Committed to delivering exceptional service, supporting customer needs. The ability to learn systems quickly while contributing to a positive customer experience.
Overview
4
4
years of professional experience
Work History
Server
Texas Roadhouse
Council Bluffs
01.2025 - Current
- Delivered exceptional customer service, resulting in memorable dining experiences.
- Took and processed customer orders accurately and efficiently.
- Upsold menu items to increase sales and enhance guest satisfaction.
- Coordinated with kitchen staff to ensure timely food preparation and delivery, improving overall service flow.
- Trained new servers on menu knowledge and service standards, enhancing team performance.
- Maintained cleanliness and organization of dining area and service stations.
- Operated POS terminals to input orders, split bills, and calculate totals.
Shift Manager
Taco Bell
03.2023 - 01.2025
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Coached crew members to enhance performance and foster efficient work practices.
- Implemented a safety first environment
- Managed staff hiring, training and supervision.
- Trained new employees on service protocols and food safety standards effectively.
- Ensured accurate tracking of receipts and employee hours to support financial reporting.
- Collaborated with other leaders and executives to direct workflow and support operations.
- Monitored key performance indicators daily and weekly to ensure goals were met.
- Troubleshot equipment to reduce service calls and downtime.
- Prepared detailed incident reports following any incidents that occurred during shifts.
CNA
CHI Immanuel Hospital
07.2022 - 07.2023
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Answered call lights to enhance patient comfort and safety by adjusting bed rails and equipment.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Assisted nursing staff with daily rounds, documenting vital signs and responding to patient calls.
Education
High School Diploma -
Omaha North HighSchool
Omaha, NE05-2022
Skills
- Safety Compliance
- Complaint Handling
- Order Processing
- Brand Representation
- Quality Assurance
- Onboarding New Staff
- Employee Training
- Task Prioritization
- Multitasking
- Collaboration Techniques
- Verbal and Written Communication
- Problem Solving
- Team Leadership
- Staff Motivation
- Computer Proficiency
Timeline
Server
Texas Roadhouse
01.2025 - Current
Shift Manager
Taco Bell
03.2023 - 01.2025
CNA
CHI Immanuel Hospital
07.2022 - 07.2023
High School Diploma -
Omaha North HighSchool