Elias Long
Lincoln
Summary
Resourceful IT support professional with strong hands-on experience in troubleshooting, hardware repair, customer support, and small-network setup. Skilled in diagnosing complex system issues, providing both remote and on-site support, and delivering clear solutions tailored to each client. Experienced in managing workflow, maintaining organized repair environments, and supporting small teams through training, scheduling, and technical escalation. Known for a calm, customer-focused approach, strong communication, and the ability to stay efficient and reliable in fast-paced environments.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Service Technician
Open Doors Computer Services
01.2025 - Current
- Provide direct technical support to clients, both in person and remotely, troubleshooting hardware, software, and network issues efficiently.
- Repair and replace computer hardware components, including motherboards, screens, palm rests, power supplies, and storage devices.
- Manage personal appointment scheduling, and ensure timely completion of all client repairs and service visits.
- Install and configure printers, home security camera systems, and small business networks, including shared drives, QuickBooks environments, and backup solutions.
- Deliver on-site IT support for residential and business clients, maintaining a strong focus on clear communication and customer satisfaction.
- Maintain a clean, organized, and safe workspace, ensuring a professional presentation and an efficient workflow.
- Perform system upgrades, OS installations, malware removal, and data recovery to restore system performance.
- Advise clients on best practices for maintenance, cybersecurity, and system longevity, building long-term trust and reliability.
Lead Technician/Store Manager
Schrock Innovations
02.2023 - 12.2024
- Supervised a team of four technicians, creating and managing weekly schedules to maintain efficient shop operations and customer coverage.
- Handled customer service escalations and resolved issues with professionalism and empathy, maintaining strong client relationships.
- Ensured all shop systems were updated with the latest software, security patches, and performance tools to support a reliable workflow.
- Established, repaired, and optimized networks by installing wiring, cabling, and devices.
- Implemented preventive maintenance procedures.
- Oversaw inventory management, including ordering, tracking, and maintaining proper stock levels of replacement parts and repair components.
- Configured and tested new software and hardware.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Configured hardware, devices, and software to set up workstations for employees.
- Researched and identified solutions to technical problems.
- Diagnosed and troubleshot hardware, software, and network issues.
- Reviewed and analyzed weekly and monthly performance reports, ensuring that store metrics and income standards set by the company were consistently met or exceeded.
- Served as the technical escalation point for complex hardware and software issues beyond the standard repair scope.
- Collaborated with upper management to implement new policies, improve workflow efficiency, and ensure alignment with company goals.
- Conducted training and mentorship for new technicians, improving service quality, and team productivity.
Computer Repair Technician
Quick Connect Computer Services
10.2022 - 02.2023
- Disassembled computers to perform diagnostics and check for repair needs.
- Researched and identified problems with computers and advised staff and clients on plans of action.
- Refurbished used computers and technological equipment, saving companies money.
- Isolated and mitigated damage to multi-system architectures following malware infections, reducing financial impact.
Corn Detasseler
NATS Detasseling
07.2014 - 08.2022
- Removed tassels by hand from tops of corn plants to prevent self-pollination.
- Worked in harsh weather conditions to accomplish necessary planting, cultivation and harvesting work for corn crop.
- (Summers Only)
Education
High School Diploma -
Golden Rule Academy
Goehner, NE08-2022
Skills
- Hardware repair
- Network troubleshooting
- Inventory management
- Attention to detail
- System Maintenance
- Testing and repair
- Support Documentation Composition
- Remote Support Management
- Performance Management
- Strategic Planning
- Workforce Management
- Team Leadership
- Employee Training
Certification
Computer Information Technology-General-CE
Timeline
Service Technician
Open Doors Computer Services
01.2025 - Current
Lead Technician/Store Manager
Schrock Innovations
02.2023 - 12.2024
Computer Repair Technician
Quick Connect Computer Services
10.2022 - 02.2023
Corn Detasseler
NATS Detasseling
07.2014 - 08.2022
High School Diploma -
Golden Rule Academy
Certificates
TestOut - Hybrid Server Pro
Active Directory and Domain Services
Windows Server File and Storage Services
Virtualization
Networking Services
Certificate ID: 6-U6-82GX
Date 7/19/2025