Elizabeth Cronkleton
Omaha
Summary
Compassionate professional specializing in behavioral support and conflict resolution within educational settings. Experienced in monitoring student behavior and applying positive reinforcement techniques to drive engagement and growth.
Overview
31
31
years of professional experience
1
1
Certification
Work History
Paraprofessional
Westside School District
Omaha
01.2024 - Current
- Assisted teachers in implementing individualized education plans for students.
- Supported students with daily activities and classroom routines.
- Monitored student behavior and provided positive reinforcement strategies.
- Collaborated with staff to create a safe learning environment.
- Facilitated small group activities to enhance social skills development.
- Documented student progress and communicated observations to educators.
- Organized classroom materials and resources for effective instruction.
- Engaged in professional development to improve support techniques and strategies.
- Applied positive reinforcement to redirect negative behaviors.
- Created and maintained positive relationships with students, parents, and colleagues.
- Provided guidance to students in the classroom setting.
- Supported students throughout academic instruction and assignments.
Paraprofessional
Boys Town
Omaha
08.2022 - 05.2024
- Assisted teachers in implementing individualized education plans for students.
- Supported students with daily activities and classroom routines.
- Monitored student behavior and provided positive reinforcement strategies.
- Collaborated with staff to create a safe learning environment.
Customer Service Representative
Nelnet Business Solutions
Omaha
06.2014 - 03.2024
- Provided exceptional customer support through phone and email communications.
- Resolved customer inquiries regarding account issues and payment processes.
- Assisted customers in navigating online payment platforms and account management tools.
- Collaborated with team members to improve customer service procedures and policies.
- Documented customer interactions accurately in the company's CRM system.
- Trained new representatives on company protocols and customer service best practices.
Paraprofessional
Millard School District
Omaha
08.1994 - 05.1996
- Assisted teachers in implementing individualized education plans for students.
- Supported students with daily activities and classroom routines.
- Monitored student behavior and provided positive reinforcement strategies.
- Collaborated with staff to create a safe learning environment.
- Facilitated small group activities to enhance social skills development.
- Documented student progress and communicated observations to educators.
- Organized classroom materials and resources for effective instruction.
Education
Bachelor of Arts - Education
Hastings College
Hastings, NE05-1992
Skills
- Individualized education plans
- Classroom management
- Student assessment
- Learning strategies
- Assistive technology
- Collaborating with educators
- Behavioral support
- Conflict resolution
- Problem solving
- Adaptability
- Student supervision
- Behavior improvements
Certification
Teacher Certificate
Timeline
Paraprofessional
Westside School District
01.2024 - Current
Paraprofessional
Boys Town
08.2022 - 05.2024
Customer Service Representative
Nelnet Business Solutions
06.2014 - 03.2024
Paraprofessional
Millard School District
08.1994 - 05.1996
Bachelor of Arts - Education
Hastings College