Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Elizabeth Eckley

Plattsmouth,NE

Summary

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

15
15
years of professional experience

Work History

Sales Associate/Buyer

The Jean Marie Boutique
09.2022 - Current
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to build rapport and loyalty.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Solved customer challenges by offering relevant products and services.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.

Financial Call Rep

Fidelity Investments
07.2022 - 08.2022
  • Assist callers with 401k questions and options.
  • Process withdrawals, loans and rollovers from 401k plans.
  • Update any contact information for participants.
  • Escalate suspicious calls for account protection.
  • Transfer calls to appropriate places.

Warranty Administrator

O'Daniel Honda
03.2014 - 07.2022
  • Cashier
  • Service writer assistant, including but not limited to: greeting/checking in customers, writing and closing repair orders, suggesting required maintenance, selling appropriate products/services, calculating accurate repair quotes, maintaining excellent communication with customers.
  • Order office supplies and monitor paper order.
  • Answer multi-line phone system and schedule appointments.
  • Work directly with all departments.
  • Key holder.
  • Maintained a high level of accuracy in claim submissions, resulting in minimal rejections due to incorrect information or incomplete documentation.
  • Maintained thorough records of all warranty claims, ensuring accurate documentation and timely submissions.
  • Reviewed warranty repair orders for proper completion, accuracy and legibility to reduce processing delays.
  • Supported service department in understanding applicable warranties, leading to improved accuracy in diagnosing warrantable repairs.
  • Collaborated with service technicians to accurately diagnose vehicle issues and determine warrantable repairs.
  • Analyzed warranty data and provided regular reports to management, highlighting trends and identifying areas for improvement in service delivery.
  • Monitored factory recalls and announcements to stay on top of changes.
  • Developed strong relationships with manufacturer representatives, facilitating smoother communication and faster claim approvals.
  • Processed claim paperwork and followed up on missing information to complete processing.
  • Stayed up-to-date on changes in manufacturer warranties and communicated updates to service department staff as necessary.
  • Maintained detailed service and customer records.
  • Enhanced customer satisfaction by promptly addressing and resolving warranty claims.
  • Resubmitted rejected claims or received write-off authorization to maintain records and proper documentation.
  • Reconciled monies due, followed up on outstanding claims and worked with accounting department to obtain payments.
  • Reduced company costs by identifying and preventing unwarrantable repair expenses.
  • Negotiated goodwill assistance from manufacturers when appropriate, securing financial relief for customers facing costly non-warranty repairs.

Server

Ameristar Casino
01.2012 - 04.2014
  • Train new team members.
  • Uphold company core values.
  • Cash handling and TIPS training.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.

Receptionist

O'Daniel Honda
07.2010 - 12.2011
  • Answer multi-line phone system.
  • Direct calls to appropriate personnel or department.
  • Retrieve and dispatch messages.
  • Greet and direct customers.
  • Use of intercom system.
  • Various added duties for accounting and titling department.
  • Cashier.

Education

High School Diploma -

Glenwood Senior High School
Glenwood, IA
05.2008

Skills

  • Accurate data entry
  • Microsoft Office
  • Merchandising (3 years)
  • Store Management Experience (3 years)
  • Sales (3 years)
  • Proficient in cash operations
  • Office Management
  • Phone Etiquette
  • 10 Key Data Entry
  • Clerical experience
  • Accounts Receivable
  • Customer service expertise
  • English
  • Basic math
  • Front desk coordination
  • Computer Skills
  • Writing Skills
  • Typing

Languages

English
Native or Bilingual

Timeline

Sales Associate/Buyer

The Jean Marie Boutique
09.2022 - Current

Financial Call Rep

Fidelity Investments
07.2022 - 08.2022

Warranty Administrator

O'Daniel Honda
03.2014 - 07.2022

Server

Ameristar Casino
01.2012 - 04.2014

Receptionist

O'Daniel Honda
07.2010 - 12.2011

High School Diploma -

Glenwood Senior High School

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Elizabeth Eckley