Elizabeth Grantham
Omaha
Summary
Creative Writing Minor with extensive experience in customer service and people-oriented fields. Self-directed, self-motivated, team player. High knowledge of literature, authors, and being comfortable in making recommendations and building customer relationships. Committed to upholding company standards and creating a positive environment.
Overview
7
7
years of professional experience
Work History
Substitute Teacher
OPS school district
omaha
08.2022 - Current
- Provided instruction and guidance to students in the absence of a regular teacher.
- Encouraged positive behavior among students through effective communication techniques.
- Provided classroom instruction outlined in the teacher's lesson plans.
- Maintained accurate records of student performance, attendance, and behavior.
Bowling Attendant
Immaculate Conception Bowling Alley
Omaha
08.2018 - 08.2023
- Monitored the progress of games to ensure safety regulations were followed.
- Offered suggestions on purchasing food items and drinks from the concession stand.
- Collected payments from customers for services rendered and maintained accurate records of all transactions.
- Greeted guests upon arrival, providing excellent customer service.
TLC Peer Mentor
University of Nebraska Omaha
Omaha
05.2021 - 05.2022
- Led weekly meetings with mentors and mentees to assess progress towards goals set during previous sessions.
- Coordinated workshops and events focused on college readiness topics such as time management, test-taking strategies.
- Developed strategies for helping mentees overcome personal challenges that may interfere with their educational goals.
Shift Manager
Noodles and Compant
Omaha
08.2019 - 05.2021
- Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
- Enforced safety standards throughout the store, including proper use of equipment.
- Resolved conflicts between employees or customers in a professional manner.
- Provided coaching and guidance to team members when necessary to improve performance.
Education
Bachelor of Arts - Education
University of Nebraska At Omaha
Omaha, NE05-2025
Skills
- Team collaboration
- Reliability
- Time management
- Relationship building and management
- Book recommendations
- Friendly and helpful
- Exceeding customer expectations
Accomplishments
- Published in Quirk Literacy Magazine
- Published in 13th Floor Literacy Magazine
Affiliations
- Writing
- Archery
- Devouring novels
Timeline
Substitute Teacher
OPS school district
08.2022 - Current
TLC Peer Mentor
University of Nebraska Omaha
05.2021 - 05.2022
Shift Manager
Noodles and Compant
08.2019 - 05.2021
Bowling Attendant
Immaculate Conception Bowling Alley
08.2018 - 08.2023
Bachelor of Arts - Education
University of Nebraska At Omaha
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