Elizabeth Symons
South Sioux City
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth. Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills.
Overview
2
2
years of professional experience
Work History
Patient Access Representative /Medical Secretary
Sanford Orthopedics & Sports Medicine
Sioux Falls
09.2024 - 07.2025
- Created new patient accounts in EMR system as needed.
- Performed pre-registration functions such as verifying demographic information, obtaining authorizations, and collecting deposits and co-payments.
- Scanned documents into electronic medical records system.
- Managed incoming faxes related to patient registration processes.
- Managing high-volume incoming calls, assisting patients with appointment scheduling, and facilitating communication with clinical staff.
- Completing forms related to short-term disability and FMLA, ensuring timely and accurate documentation for patients.
- Scanned documents into electronic medical records system.
- Collaborated with other departments to ensure quality customer service was delivered.
- Maintained confidentiality of patient information in compliance with HIPAA regulations.
- Answered phones promptly in a professional manner.
Front Desk Receptionist
Tri State Physicians
South Sioux City
06.2024 - 09.2024
- Greeted patients, verified insurance and collected co-payments.
- Assisted with patient intake, including taking vitals such as height, weight and blood pressure.
- Accurately entered data into computer systems related to patient visits or treatments received.
- Conducted follow up calls to ensure that patients are recovering well from treatments.
- Monitored appointment schedules throughout the day to ensure proper flow of operations.
- Prepared treatment rooms for patient visits by ensuring that all necessary supplies were available.
- Provided assistance with other duties as assigned by chiropractor or office manager.
- Organized office supplies and ordered new items when necessary.
- Completed paperwork related to billing procedures accurately according to established protocols.
- Checked out patients at end of visit, collecting any remaining balances due from them.
Patient Ambassador
CNOS
Dakota Dunes
02.2023 - 05.2024
- Greeted patients and visitors in a friendly, professional manner.
- Provided assistance to patients with check-in and check-out processes.
- Answered phones promptly and responded to inquiries in a courteous and timely manner.
- Responded quickly and professionally to any emergency situations that arose during clinic hours.
- Scheduled appointments for incoming patients, ensuring accuracy of all information entered into system.
- Collaborated closely with nurses, therapists, social workers, dieticians and other healthcare professionals involved in patient care.
- Attended weekly team meetings to discuss upcoming events or changes in policies and procedures within the facility.
- Maintained exceptional standards of customer service during high-volume, fast-paced operations.
Education
High School Diploma -
South Sioux City Senior Highschool
South Sioux City, NE05-2010
Skills
- Fluent in Spanish and English
- Effective communication
- Attention to detail
- Customer relationship management
- Computer proficiency
- Positive and professional
- Multi-task management
Languages
English
Professional
Spanish
Professional
Timeline
Patient Access Representative /Medical Secretary
Sanford Orthopedics & Sports Medicine
09.2024 - 07.2025
Front Desk Receptionist
Tri State Physicians
06.2024 - 09.2024
Patient Ambassador
CNOS
02.2023 - 05.2024
High School Diploma -
South Sioux City Senior Highschool
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