Elizabeth “Betty” Doke
Bellevue
Summary
To acquire a position in which I can utilize my knowledge and exceptional customer service skills in a manner that continually contributes to the success of the business.
Overview
24
24
years of professional experience
Work History
Dental Assistant
Twin Creek Dental
07.2023 - Current
- Assisted chairside with all clinical procedures
- Sterilization tech
- Ordered office and clinical supplies
Office Manager
Bluejay Family Dentistry
04.2022 - 07.2023
- Manage all staff
- Provider credentialing
- Insurance claim submissions
- Accounts receivable and payable
Receptionist
GKH Dental
10.2020 - 05.2022
- All daily receptionist duties
- Insurance claims and pre-treatment estimate filing, follow up and payment processing
- Monthly patient billing
- Chair side assist for procedures as needed
- Sterilization
Job share with Office Manager and Dental Assistant
Twin Creek Dental
12.2017 - 10.2020
- All daily receptionist duties
- Insurance claims filing and payment processing
- Insurance pre-treatment estimates
- Chair side assist when needed
- Sterilization
Treatment Coordinator
Midlands Dental Group
09.2016 - 12.2017
- Patient check out
- Explain treatment plans including insurance benefit and patient responsibility information
- Insurance pre-authorizations
- All other responsibilities of the front desk
Reimbursement Specialist
Option Care Omaha
08.2015 - 08.2016
- Insurance billing and collections for home infusion care
- Various office duties
Office Manager
Family Practice Dentistry
12.2013 - 08.2015
- Answering phones and scheduling appointments
- Greeting incoming patients
- Working on insurance verification and answering all patient questions regarding billing
- Accounts receivable
Office Manager
Bolamperti Family Dental
05.2011 - 11.2012
- All front office duties of receptionist
- Processed all insurance claims
- Negotiated fees with insurance companies and patients
- Ordered office supplies and clinical supplies
Receptionist/Dental Assistant
Kennedy Dental
03.2001 - 08.2010
- General receptionist duties
- Assisted chairside with all clinical procedures
- Sterilization tech
- Ordered office and clinical supplies
- Provided insurance coverage information to patients
- Provided post-operative instructions to patients
Education
Iowa Western Community College
01.2002
High School Diploma -
Bellevue East High School
01.2001
X-Ray Certification -
Creighton Dental School
Coronal Polish Certification -
Creighton Dental School
Skills
- Customer Service Skills
- Data Entry
- Phones
- Insurance claim processing
- Patient communication
- Team leadership
- Office administration
- Problem solving
- Attention to detail
- Effective communication
- Time management
- Conflict resolution
Timeline
Dental Assistant
Twin Creek Dental
07.2023 - Current
Office Manager
Bluejay Family Dentistry
04.2022 - 07.2023
Receptionist
GKH Dental
10.2020 - 05.2022
Job share with Office Manager and Dental Assistant
Twin Creek Dental
12.2017 - 10.2020
Treatment Coordinator
Midlands Dental Group
09.2016 - 12.2017
Reimbursement Specialist
Option Care Omaha
08.2015 - 08.2016
Office Manager
Family Practice Dentistry
12.2013 - 08.2015
Office Manager
Bolamperti Family Dental
05.2011 - 11.2012
Receptionist/Dental Assistant
Kennedy Dental
03.2001 - 08.2010
Iowa Western Community College
High School Diploma -
Bellevue East High School
X-Ray Certification -
Creighton Dental School
Coronal Polish Certification -
Creighton Dental School
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