ELLEEN PEIRCE

• Managed front office operations and led team of 3 to meet and exceed quarterly sales projections and secure monthly sales appointments.
• Managed daily technician schedules to optimize workflow.
• Facilitated weekly meetings and training sessions to enhance team knowledge and performance.
• Collaborated with corporation and franchisee owners to establish and maintain water treatment services from project initiation to ongoing support.
• Built and maintained long lasting relationship with customers leading to multiple referrals
• Quoted and finalized sales from residential, commercial, to industrial customers.

• Managed shifts and led team of 15-20 to deliver consistent service.
• Supervised daily operations to maintain service quality and guest satisfaction.
• Trained and mentored staff in customer service excellence and operational procedures.
• Served tables to ensure timely and efficient dining experiences for guests. gaining many repeat customers from their experience.
• Analyzed customer feedback to identify areas for improvement in service delivery.
• Welcomed and greeted guests before presenting special menu items to clients.

• Planned and created wedding arrangements, collaborating with brides to achieve desired wedding aesthetics.
• Designed floral arrangements for various events, aligning with customer preferences to enhance satisfaction.
• Created floral arrangements for many different occasions.
• Managed inventory of flowers and supplies, ensuring availability for events and supporting seamless operations. of flowers and supplies, optimizing stock for peak operational efficiency.
• Provided excellent customer service by addressing inquiries and offering product recommendations.

Member of The National Honors Society, Student Council, and awarded a full academic scholarship.

• Scholarship Recipient