Elliana Eichner
Scottsbluff
Summary
Mission-driven Barista Supervisor with excellent communication and teaching skills. Maintains calm, mature and professional demeanor and proactive approach to problem-solving and staff management. Over two years of experience in specialty drink establishment with focused perspective on executing high-functioning coffee bar. Customer-focused candidate eager to put excellent communication and interpersonal skills into practice. Trainable and committed to creating a warm and inviting atmosphere
Overview
4
4
years of professional experience
Work History
Registered Behavior Technician
Heartland ABA
09.2024 - Current
- Promoted positive behavior change by utilizing reinforcement strategies, token economies, and behavior contracts.
- Improved client behavior by implementing individualized ABA therapy plans and tracking progress.
- Prevented instances of maladaptive behavior escalation using de-escalation techniques while maintaining a safe environment for both staff members and clients alike.
- Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.
Barista Shift Supervisor
Jax Gourmet Coffee and Snow
09.2022 - Current
- Trained new team members on barista skills, cash handling procedures, and company policies for consistent performance across the team.
- Fostered a positive work atmosphere with clear communication, teamwork, and proactive problem-solving strategies.
- Built strong relationships with regular customers through attentive service, remembering preferences, and engaging in friendly conversation when appropriate.
- Supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
- Ensured smooth daily operations by maintaining adequate stock levels through regular inventory checks and timely reordering of supplies.
Kitchen Team Member
Camp Rock Ministries
05.2022 - 07.2024
- Participated in ongoing training sessions to stay current on industry trends and best practices for food preparation.
- Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Demonstrated commitment to quality control by regularly reviewing dishes for taste, appearance, and adherence to established recipes.
Restaurant Hostess
Perkins Restaurant & Bakery
07.2021 - 09.2022
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
Daycare Cook
Blessed Beginnings
04.2021 - 05.2021
- Elevated the daycare's reputation for nutritious, quality meals by consistently delivering well-made dishes that appeal to children's tastes.
- Demonstrated adaptability to changing circumstances within the kitchen, adjusting plans when necessary without sacrificing quality or safety standards.
- Enhanced children's nutrition by preparing and serving balanced meals according to dietary guidelines.
Food Service Staff Member
Regional West Medical Center
09.2020 - 01.2021
- Improved customer satisfaction by providing efficient and friendly service during meal periods.
- Maintained a clean and sanitary work environment, ensuring compliance with health regulations and safety standards.
- Enhanced overall dining experience for guests through attentive food presentation and prompt delivery.
Education
Associate of Arts - Psychology
Western Nebraska Community College
Scottsbluff, NE05.2025
High School Diploma -
Homeschool
Scottsbluff, NE05.2023
Skills
- Cleanliness Maintenance
- Cash Handling Accuracy
- Attention to Detail
- Task Delegation
- Team Collaboration
- Customer Service
Timeline
Registered Behavior Technician
Heartland ABA
09.2024 - Current
Barista Shift Supervisor
Jax Gourmet Coffee and Snow
09.2022 - Current
Kitchen Team Member
Camp Rock Ministries
05.2022 - 07.2024
Restaurant Hostess
Perkins Restaurant & Bakery
07.2021 - 09.2022
Daycare Cook
Blessed Beginnings
04.2021 - 05.2021
Food Service Staff Member
Regional West Medical Center
09.2020 - 01.2021
Associate of Arts - Psychology
Western Nebraska Community College
High School Diploma -
Homeschool
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