Emily Wright
Lincoln
Summary
Driven by a thirst for knowledge and a desire to find a fulfilling career path, I have gained valuable experience across a diverse range of roles. Engaging with individuals from various backgrounds and industries has honed my interpersonal skills and adaptability.
Overview
12
12
years of professional experience
Work History
Utility Locator
USIC Locating Services
06.2023 - Current
- Reviewed maps and blueprints to identify locations for and sizes of underground utilities
- Enhanced safety by accurately identifying and marking underground utility lines.
- Coordinated with other field technicians to efficiently complete large-scale projects within designated timeframes.
- Demonstrated adaptability by successfully completing assignments under various weather conditions and terrain challenges.
- Actively responded to emergency situations pertaining to illegal digging and excavation accidents.
- Ensured compliance with federal, state, and local regulations during all utility locating activities.
Professional Driver/Furniture Mover
Select Van & Storage
03.2020 - 10.2022
- Improved customer satisfaction by providing timely and efficient transportation services.
- Collaborated closely with dispatchers to confirm pick-up locations, drop-off points, and estimated arrival times accurately communicated to passengers.
- Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
- Contributed to company''s safety record with consistent adherence to traffic laws and regulations.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
Assistant Account Manager
Nelnet Business Solutions Inc.
08.2018 - 07.2020
- Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Addressed problems with accounting, billing and service delivery to maintain and enhance client satisfaction.
- Worked diligently to resolve unique and recurring complaints, promoting loyalty and enhancing operations.
Waitress
Applebee's
08.2015 - 04.2018
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Kept server areas clean and stocked during service hours to increase efficiency while serving tables.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
Kitchen Manager
Caseys General Stores Inc.
08.2013 - 03.2015
- Oversaw food preparation and monitored safety protocols.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Hired, trained and managed all kitchen staff, including employee development, issuing disciplinary action and conducting performance reviews.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
Education
High School Diploma -
Leigh High School
Leigh, NE2011
Skills
- Client rapport
- Technical Support
- Good listening skills
- Creative problem solving
- Damage prevention
- Strong multitasking
- Cleanliness
- Attention to detail
Timeline
Utility Locator
USIC Locating Services
06.2023 - Current
Professional Driver/Furniture Mover
Select Van & Storage
03.2020 - 10.2022
Assistant Account Manager
Nelnet Business Solutions Inc.
08.2018 - 07.2020
Waitress
Applebee's
08.2015 - 04.2018
Kitchen Manager
Caseys General Stores Inc.
08.2013 - 03.2015
High School Diploma -
Leigh High School
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