Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic

Emma Kerns

Omaha

Summary

Dynamic Senior Brand Ambassador at Offline by Aerie with exceptional communication and problem-solving skills. Successfully increased sales through engaging customer interactions and personalized product recommendations. Proven ability to build brand loyalty and maintain a positive shopping experience while managing high-stress situations effectively. Strong leadership and organizational skills drive team success.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Senior Brand Ambassador

Offline by Aerie
03.2025 - Current
  • Communicated product information with confidence and educated consumers about company.
  • Engaged, educated, and befriended customers to deliver amazing shopping experience.
  • Showed understanding of customer's personal style and preferences when offering product advice.
  • Approached strangers and interacted in natural conversation with goal of developing brand loyalty.
  • Increased sales by effectively communicating product benefits.
  • Greeted customers warmly and pleasantly answered inquiries.
  • Maintained knowledge of current promotions and product features.
  • Maintained clean, organized and professional work environment.
  • Established and maintained positive relationships with customers.

Sales Associate

Forever 21
09.2021 - 05.2024
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Engaged with customers to build rapport and loyalty.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Solved customer challenges by offering relevant products and services.
  • Prepared merchandise for sales floor by pricing or tagging.

Education

Bachelor of Science - Criminology

University of Nebraska At Omaha
Omaha, NE
12-2025

Certificate of Completion - Medical Transcription

Hillyard Technical Center
Saint Joseph, MO
05-2020

Skills

  • Cross-functional coordination
  • Exceptional communication
  • Critical thinking
  • Time management abilities
  • Active listening
  • Strong Leadership
  • Public speaking
  • Organizational skills
  • Research skills
  • Problem-solving abilities
  • Teamwork and collaboration

Accomplishments

  • Dean's List 2020-2025

Certification

  • Medical Transcription Training - 2018-2020

Languages

English
Native or Bilingual
Japanese
Elementary

Timeline

Senior Brand Ambassador

Offline by Aerie
03.2025 - Current

Sales Associate

Forever 21
09.2021 - 05.2024

Bachelor of Science - Criminology

University of Nebraska At Omaha

Certificate of Completion - Medical Transcription

Hillyard Technical Center

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Emma Kerns