Emma Kerns
Omaha
Summary
Dynamic Senior Brand Ambassador at Offline by Aerie with exceptional communication and problem-solving skills. Successfully increased sales through engaging customer interactions and personalized product recommendations. Proven ability to build brand loyalty and maintain a positive shopping experience while managing high-stress situations effectively. Strong leadership and organizational skills drive team success.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Senior Brand Ambassador
Offline by Aerie
03.2025 - Current
- Communicated product information with confidence and educated consumers about company.
- Engaged, educated, and befriended customers to deliver amazing shopping experience.
- Showed understanding of customer's personal style and preferences when offering product advice.
- Approached strangers and interacted in natural conversation with goal of developing brand loyalty.
- Increased sales by effectively communicating product benefits.
- Greeted customers warmly and pleasantly answered inquiries.
- Maintained knowledge of current promotions and product features.
- Maintained clean, organized and professional work environment.
- Established and maintained positive relationships with customers.
Sales Associate
Forever 21
09.2021 - 05.2024
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Answered customer questions about sizing, accessories, and merchandise care.
- Engaged with customers to build rapport and loyalty.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Solved customer challenges by offering relevant products and services.
- Prepared merchandise for sales floor by pricing or tagging.
Education
Bachelor of Science - Criminology
University of Nebraska At Omaha
Omaha, NE12-2025
Certificate of Completion - Medical Transcription
Hillyard Technical Center
Saint Joseph, MO05-2020
Skills
- Cross-functional coordination
- Exceptional communication
- Critical thinking
- Time management abilities
- Active listening
- Strong Leadership
- Public speaking
- Organizational skills
- Research skills
- Problem-solving abilities
- Teamwork and collaboration
Accomplishments
- Dean's List 2020-2025
Certification
- Medical Transcription Training - 2018-2020
Languages
English
Native or Bilingual
Japanese
Elementary
Timeline
Senior Brand Ambassador
Offline by Aerie
03.2025 - Current
Sales Associate
Forever 21
09.2021 - 05.2024
Bachelor of Science - Criminology
University of Nebraska At Omaha
Certificate of Completion - Medical Transcription
Hillyard Technical Center